Manager - Market Operations

Overview Harmony Cares  is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, Harmony Cares operates home-based primary care practices in 14 states. Harmony Cares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with UsHealth, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement Paid Time Off, Holidays and Volunteer Time Paid Orientation and Training Great Place to Work Certified Established in 11 states

Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at   Responsibilities The Manager – Market Operations is part of the operations leadership team and is responsible for providing analytical support and overseeing market operations. The Manager - Market Operations will help translate strategic vision into operations and build the operational infrastructure to support the market's growth and efficiency over time.  

This position will be responsible for managing multi-million-dollar P&L (~$5M of revenue).

Essential Duties and Responsibilities Maintain a comprehensive understanding of daily operations, policies and procedures; identify roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactively solicit and problem solve issues faced by the clinical and administrative teams

Own and drive reporting on operational performance and care management metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and presentation of results incorporating the Integrated Care Model Translate performance metrics into actionable operational recommendations for improvement - partnering and working collaboratively with others to execute on findings

Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff

Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model as well as provider calendar and schedule management

Serve as engagement champion to grow total census under management including but not limited to overseeing scheduling tactics, building community relationships, etc.

Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes

Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination Lead a team responsible for the administrative functioning of a market, including but not limited to:

Preparation for Executive visits

Coordination with relevant vendors necessary for office operations

Administration of PTO and payroll systems, and on-call schedule Facilities and office management

Repurpose workforce planning if/when necessary to meet Practice shifts Facilitate the successful onboarding of new hires

Maintenance of supplies and maintains appropriate process for ordering and storage

Calendar management for the office, including prep and follow up for recurring meetings In this role you may work with. . .
• Operations Team
• Clinical Team
• Administrative Team
• Patients• Providers  Qualifications Required Knowledge, Skills and Experience Bachelor’s degree in business or related field or 3+ years of administrative management experience in health care, preferably in a managed care/value-based care setting

Experience managing multi-million-dollar P&L (~$5M of revenue)
Familiarity with valued-based arrangements, including shared savings and risk Experience managing a team and driving collaboration across teams

Analytic, decisive with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals

Preferred Knowledge, Skills and Experience Healthcare focus strongly preferred Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.