APAC Regional Lead Client Success & Programme Delivery; FTC Job Singapore,Management

Position: APAC Regional Lead for Client Success & Programme Delivery (12-month FTC)

The Regional Lead for Client Success & Programme Delivery ensures that clients achieve exceptional value from their partnerships through frictionless and strategic project management and high-touch relationship management that anticipates needs, strengthens trust and drives long-term growth.

This role is focused within the APAC region. You will have an EMEA and USA counterpart - all of whom report into the Head of Client Success & Programme Delivery. You will be accountable for programme leads in the region and champion the voice of the customer internally. While in a managerial role, you will be hands on leading 4-5 high-value programmes to model excellence in customer engagement.

This is a 12-month fixed term contract role. The successful candidate may be based in either Singapore, Gurugram, India, or Hong Kong and should have the right to work in the location.

Key Responsibilities

Own the health and retention of the regional client base, ensuring the regional team delivers a best‑class experience that aligns with global standards.
Monitor "Happy Client" framework indicators and risk triggers to intervene before accounts become at‑risk.
Analyse regional satisfaction metrics and qualitative feedback to identify territory‑specific trends and drive regional improvements.
Act as the senior executive touchpoint for the region, engaging directly with key stakeholders to uncover new value‑add opportunities.
Manage a portfolio of high-value regional accounts, modelling expert coaching, strategic consultation, and commercial partnership for the rest of the team.
Lead & Scale the Programme Management Function
Develop and mentor a regional team of Programme Leads, fostering a high‑performance culture aligned with the company’s global vision.
Manage local operating rhythms, ensuring role clarity, performance standards, and clear career pathways within the region.
Coach the regional team on advanced stakeholder management, strategic storytelling, and the ability to articulate value during the programme.
Serve as the first point of escalation for regional delivery issues, providing calm, solution‑oriented leadership to resolve complex client friction.
Cultivate a regional culture of client advocacy, commercial mindset, and radical excellence in execution.
Execute the end‑to‑end delivery client journey for your own assigned programmes—from kickoff to renewal—while ensuring your team does the same consistently.
Maintain rigorous governance across the region, including structured programme check‑ins, health reviews, and value‑recap sessions.
Audit regional delivery to ensure all programmes meet strategic objectives, timelines, and the high‑quality standards that drive renewals.
Bridge the gap between Sales and Delivery in‑region.
Champion the Voice of the Client Internally
Represent the regional "voice of the customer" in internal forums, highlighting specific regional market trends or nuances.
Identify and reconcile recurring friction points unique to the region and collaborate on cross‑functional fixes.
Partner with global Strategy, Content, and Product teams to ensure the product evolution meets the specific needs of your regional client base.

To Succeed In This Role

Demonstrable 10+ years industry experience in senior delivery roles within creative / media companies
Demonstrable Media and Social campaign experience, leading the campaign from asset creation through to campaign reporting
Being able to articulate the objectives and KPIs of the programme to both client and internal teams
Hands on experience in content creation, coordinating teams on deliverables such as: written content articles, videos, white papers, data visualisations, events, media assets
Hands on experience in content publishing such as using CMS and also working and leading designers, developers, analytics, and feeding into product teams.
Unflappable attitude and the ability to manage up effectively
Experience working in a cross-disciplinary environment, collaborating with other practitioners to deliver the best end result
Ability to multi‑task and divide your time between multiple concurrent projects
Experience working with teams including remote workers, with…