Bilingual Manager & Disability Claim Management

Position:
Bilingual Manager Life and Disability Claims Management

Location:

Remote anywhere in Canada or Hybrid if close to an office.

Compensation:
Total target compensation (TTC) range is $99,568 - $145,600, applicable to permanent roles only.

The Manager is responsible for daily operations, strategic talent development, and driving claim outcomes in Life and Disability Claims. The role utilizes a data‑informed coaching model, focusing on early intervention, decision accuracy, and the retention of skilled Claim Managers.

• Provide high‑performance coaching and mentorship to develop and retain claim professionals.
• Establish transparent, measurable performance objectives aligned with team goals and deliver high‑frequency, real‑time coaching and ongoing feedback.
• Design and deliver comprehensive learning programs for onboarding and ongoing training to address organization needs and team gaps.
• Facilitate daily interactions and team meetings to foster collaboration, reduce burnout, and promote professional growth.
• Ensure accurate, quality assurance file reviews to support sound decision‑making and adherence to contractual guidelines.
• Advocate early and effective use of Rehabilitation Services to improve recovery outcomes and reduce claim durations.
• Serve as subject‑matter expert for complex cases, including mental health claims and potential long‑term disability claims.
• Analyze, interpret, and use data to identify claim opportunities, understand resourcing needs, and surface operational trends.
• Identify process gaps and lead redesign efforts to improve customer and operational effectiveness.
• Deliver clear, proactive, and exceptional communication throughout the claims journey to stakeholders.
• Provide leadership, expert consultation, and solution generation for effective decision‑making and ongoing administration of Life and Disability Claims.
• Collaborate with broader leadership teams to solve business problems and maintain consistency across operations.
• Develop, implement, and review programs and policies to support operational objectives including best practices and protocols.
• Manage claim escalations and appeals, ensuring process adherence and timely communication.

• 5+ years of experience in Disability Management, Rehabilitation Services, Group Insurance, and/or leading an operational team.
• University degree with a concentration in Sciences, Business, Psychology, Human Resources, or a related disability field.
• Experience or education in data analytics, group insurance industry, process improvement, and/or leading operational teams.
• Bilingualism (English/French) is required.
• Well‑developed analytical, decision‑making, and problem‑solving skills.
• Ability to conduct research, investigate, and analyze.
• Ability to prioritize and balance multiple tasks or projects.
• Strong attention to detail and accuracy.
• Capacity for independent decision‑making with significant reputational and financial implications.
• Clear writing, listening, and verbal communication skills.
• Proficiency in English required for communicating with customers, advisors, or employees across Canada.

• Hybrid work model.
• Competitive salaries with annual pay increases.
• Annual bonus program for non‑sales positions.
• Access to learning & development programs and education reimbursement.
• Comprehensive employer‑funded benefits package including life insurance, health and dental, and a generous health account.
• Flexible work arrangements and annual allotment of personal health days.
• Four weeks annual vacation from hire date.
• Defined contribution pension plan with generous employer matching.
• Top‑up programs for parental leave and compassionate leave.
• Employer‑sponsored wellness and recognition programs.
• Cash employee referral program.

Empire Life is proud to be an equal opportunity employer, committed to creating an inclusive environment and welcoming all applicants. We provide accommodations for applicants with disabilities and offer alternative formats upon request.