Senior Project Delivery Lead - Complex Deployments; Remote

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Project Manager is the primary single point of contact for large-scale deployments with significant complexity, unique requirements or that qualify as a “Special”. Responsible for planning, organizing and managing the customer's implementation to meet scope, timing and budget expectations and overall project outcomes. This role participates in and leads the completion of complex solutions to meet customer needs & is engaged according to PMO criteria and standards.

Working hours: Availability during North America business hours

Location: Remote

Benefits: annual bonus,private health care (Medicover), Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polishclasses, working abroad policy, CSBF (voluntary)

• Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers throughout their lifecycle
• Accountable for timely project completion and delivery.
• Analyzes work plans and schedules and develops project progress and status reports (including executive status updates)
• Responsible for resource requirements/allocation.
• Coordinate and facilitate project meetings.
• Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
• Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
• Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes.
• Acts as project team leader & accountable for successful overall project completion
• Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures. Associated with complex projects.
• Ensure adherence to project related policies and processes
• Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues
• Employs judgment to make business decisions about things that will impact the project, customer or company and has the authority to stop activities from proceeding when continuing to move forward would have a negative impact
• Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines.
• Negotiates due dates based on resource/network availability to maintain Lumen’s profitability and to meet customer requirements.
• Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business.
• Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services.
• Understands project goals and objectives as it relates to customer’s business strategies and long-term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis.
• Acts as mentor and team leader to other teammates

Minimum:

• Bachelor’s Degree and/or 5+ years of related experience
• Implementation experience with multiple of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise…