CMA Portfolio Community Association Manager

Job Description

Purpose: To work with the Board of Directors (BOD) to provide guidance and improve the overall quality of living in Homeowners Associations (HOA) and Condominium Associations. Property managers serve as the liaison and expert between the BOD, homeowners, committees, and vendors. This role is to represent the values, goals, and strategies of CMA at all times.

Nature and Scope:

• Interact directly with BOD, HOA, and Vendors
• Help uphold the covenants and standards set in an HOA or condominium
• Work with the Division Manager, Administrative Assistant, and Accountant to accomplish tasks for associations

Major Tasks and Responsibilities:

• Provide exemplary customer service to clients and other CMA employees.
• Creating draft budgets.
• Monitor budgets and expenses on behalf of clients.
• Create and manage weekly or bi‑weekly action item status reports to the Board monthly.
• Attend scheduled meetings per the client’s contract and monthly divisional meetings.
• Compile letters, newsletters, management reports, and board packets.
• Receive service requests for repairs or maintenance of property and report issues to the Board of Directors in a timely manner.
• Visit property per contract to include violation drives, amenity checks, performance of client’s contractors, etc.
• Arrange for prompt and satisfactory responses to emergency service requests.
• Supervise contractors providing recurring services and monitor specific contractor performance to ensure substantial compliance with contract specifications.
• Check emails and voicemails each business day. Respond to voicemails within 24 hours and emails within 48 hours.
• Maintain consistent office hours as designated by CMA policies and procedures with the guidance of the Division Manager.
• Serve as liaison between CMA and the Board of Directors, homeowners, service providers, and/or contractors.
• When applicable, document the performance of direct reports throughout the year and conduct performance evaluations annually, including disciplinary actions with direction from Human Resources.

Job Type: Full‑time

Compensation: Depends on experience

• 401(k)
• Vision insurance
• Health insurance
• Life insurance
• Paid time off

Schedule: Monday to Friday; occasional weekends may be required

Work Location: Fairhope, AL 36532 – Hybrid. After a satisfactory 90‑day evaluation, hybrid/remote work may be possible depending on the discretion of your supervisor and the needs of the department.

Minimum Qualifications:

• Must pass a background check and drug test.
• Must have a valid driver’s license and clean driving record.
• Preferred skills in Vantaca HOA Accounting software, Strongroom AP System.

Experience:

• Community Association Management or HOA Management: 3 years (Preferred)

License/Certification:

• Driver’s License and a clear driving record (Required)
• Primarily located in a comfortable indoor area but will require some time spent outside inspecting and visiting properties.
• Demands accuracy.
• May be involved in difficult situations.

Dress Attire: Business Casual per CMA Dress Code

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.