Organizational Change Management Specialist, YSM

Join to apply for the Organizational Change Management Specialist, YSM role at Yale University

Join to apply for the Organizational Change Management Specialist, YSM role at Yale University

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Salary Range

$90,000.00 - $

Overview

The Organizational Change Management Specialist role is part of the Yale School of Medicine (YSM) Office of Continuous Improvement (OCI). OCI facilitates and drives YSM’s Finance & Administration vision of creating a culture of operational excellence and continuous improvement. OCI partners with business areas to strengthen and standardize prioritized financial and operational processes with the goal of implementing sustainable changes that result in efficient and robust processes delivering high quality services.

The Organizational Change Management Specialist provides change management expertise to formulate a strategy to prepare YSM and its community for transformational change and future ways of working. The individual will apply change methodology to effectively lead change management activities across people, process, and technology while considering the nuances of a university and clinical setting. The change management strategy will define communications, training, and department readiness activities for initiatives s individual will also be responsible for executing aspects of the defined change strategy by conducting stakeholder identification, change impact assessments, and by developing detailed communications, training and department readiness plans for various initiatives.

Responsibilities

The Organizational Change Management Specialist works collaboratively across all levels of the organization to define and execute change strategies inclusive of identification of key personas and stakeholder groups, change impact assessments, delivery of detailed communication and engagement plans, training and overall support of department readiness for cross functional initiatives. Specific responsibilities include:

1. Develop a Yale School of Medicine Finance & Administration (YSM F&A) change strategy, with a plan to measure progress.

• Working with YSM F&A leadership, develop and implement a change plan for the YSM F&A individual level (all staff, with an initial focus on managers and identified change champions).
• Identify teams / areas within YSM F&A with a high degree of change occurring/planned. Working with impacted managers, develop and implement a change plan for prioritized YSM F&A teams.
• Work with project managers to ensure change management is embedded within each improvement project.
• Provide hands-on change management leadership for a strategic and complex project: the IBO (Integrated Business Operations) Review. The IBO Review project looks to standardize financial and administration processes and work across our IBOs in YSM. This will include changes to the organizational structure, roles & responsibilities, processes, technology, and tools.
• Be an active listener to understand our client and stakeholder needs
• Be a team player that contributes leading practice to promote continuous improvement of change capability.
• Have familiarity with project management approaches, tools, and project life cycles.

• Excellent communication skills (both written and verbal).
• Basic project management…