Underwriting Manager

Summary

Direct and manage the operations of an Underwriting unit through the recruitment, selection, training, development, motivation, and salary administration of underwriter staff. Oversee and coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts and risk analysis of underwriters to ensure a customer‑centered communication focus at the agency level.

• Plan, direct, and coordinate the activities of an Underwriting unit to maintain departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost.
• Supervise and direct the work activities and risk analysis of underwriters.
• Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching.
• Develop underwriters through the referral process, individual instruction, case audits, and classroom instruction.
• Coordinate and implement new underwriting guidelines, practices, and procedures.
• Participate, coordinate or independently lead complex projects, including major system and process improvement initiatives in the Underwriting Department.
• Provide leadership for workflow, process changes, and systems development initiatives, acting as liaison to other insurance operations departments.
• Execute change management and communication plans.
• Develop, implement, and monitor customer service standards for the Field Force.
• Initiate communication to address and resolve technical problems with field management.
• Recommend and implement improved service strategies and standards to address work efficiencies and enhance Home Office/Field relationships.
• Manage the budget for the respective unit.
• Respond to complex/sensitive customer service complaints and questions in compliance with the National Association of Insurance Commission guidelines.

• Bachelor's degree and/or an equivalent combination of education or progressively responsible work experience.
• Experience in people management, lead underwriter consulting, and training development of underwriters at all levels.
• Previous life underwriting experience preferred.
• Seven years of operational experience preferred.
• Strong project management skills and ability to lead or manage departmental projects or process improvement initiatives.
• Strong interest in people development with competence in staff selection, assignment, training, development, motivation, and recognition.
• Superior communication skills with proven ability to build trusted relationships and successfully negotiate issues with the field, policy owners, and employees.
• Demonstrated skills in relationship building, planning and directing work, decision‑making, communication, and change management.
• Track record of obtaining results.

Pay Range – Start: $ | End: $

Geographic Specific Pay Structure:
Structure 110: $ – $ USD
Structure 115: $ – $ USD

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.