Delivery Director

Delivery Director Responsibilities

• Manage all aspects of the project including budget, timeline, and scope
• Proactively communicate any changes to the budget, timeline and scope
• Create and execute project plan
• Revise project plan as appropriate to meet changing needs and requirements
• Identify project resource requirements
• Provide regular project communication and status reporting
• Manage day-to-day operational aspects of a project including on-boarding, roll-off, compliance with all policies and procedures, security, travel expenses
• Review invoices and ensure they are accurate and paid in a timely manner
• Establish strong relationships with the customer across all departments
• Manage scope and make trade‑off recommendations between scope, timeline and budget
• Ensure the right focus and balance between tactical and strategic objectives of the project
• Track deliverables and ensure sign‑off from all agreed upon stakeholders
• Document, monitor and mitigate risk related to all aspects of the project including scope, timelines, user acceptance, user adoption and business value
• Work closely with the entire program team (customer, vendor, partner and o9) to create, monitor and resolve project and people issues
• Manage project quality and assist with periodic project quality reviews
• Work towards enhancing the customer’s perception of value that o9 brings to the table
• Explore new business opportunities and develop them in close partnership with o9
• Manage client relationship and project escalations in a timely and effective manner
• Generate Statements of Work and customer proposal documents for any incremental work
• Conduct performance reviews and provide guidance, feedback, coaching, mentoring and developmental experiences to junior members of the team
• Assess project performance and document lessons learned to increase institutional knowledge
• Ensure project team adheres to o9 methodologies and quality standards

12 or more years of professional experience managing supply chain transformation initiatives and client relationships. 12 or more years of relevant project management experience.

Bachelor’s or higher degree in supply chain, operations research, industrial engineering, production engineering, or a related field of study;
Masters Preferred.

• Knowledge of the planning process in the retail industry, particularly in customer-facing supply chain solutions with a global brand.
• Experience with enterprise application deployment (e.g. SAS, Oracle, SAP, JDA).
• Strong presentation, negotiation, and communication skills.

• Competitive Salary – We recognize and reward talent. (Annual salary range of $178,283-$245,140)
• Tech Tools – Choose a Windows or PC laptop, whatever helps you work best.
• Flexible Work – Work from home two days a week.
• Supportive Team – Work alongside a diverse, talented team.
• Diversity & Inclusion – We celebrate our international workforce and value different perspectives.
• Food & Drink – Enjoy healthy snacks, fresh fruit, teas, and coffees.

This position at o9 Solutions has an annual salary range of $178,283-$245,140. Additionally, you may be eligible to participate in our medical, retirement, and other company-sponsored benefits. The above information reflects the expected base salary range, although the lower and upper bounds may vary based on location, skills, experience, certifications, licenses, or other relevant factors.

o9 is an equal‑opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process.