Attorney-Represented Bodily Injury Associate Manager

Job Description

The Bodily Injury Team Leader will manage a team of attorney‑represented bodily injury adjusters in our West Coast claims operations. The role requires availability during Pacific Time Zone business hours. The Team Leader is responsible for delivering exceptional claims and inquiry experiences for our Agents through chat‑based services, while effectively leading, motivating, and developing a team of 10–15 adjusters or vendor partners.

This role plays a key part in executing operational initiatives that support Claim, Discipline, Claims Service Area (CSA), and broader company business objectives.

• Frequently participates in special projects as a subject matter expert
• Manages and oversees performance of vendors
• Oversees response to highly complex arbitrations contentions
• Oversees the negotiation of highly complex claim settlements
• Oversees the resolution of highly complex customer conflicts or issues
• Analyzes unit reports and supports the achievement of business unit objectives
• Defines, analyzes, and tracks department, section, and/or unit measures
• Reviews employee work quality and interactions with customers through conducting ride‑alongs or sit‑alongs and file reviews
• Provides coaching and mentoring; participates in performance management and reviews
• Addresses escalated customer situations and supports unit goal‑setting
• Fosters a high‑performance, collaborative culture

• Claims Operations
• Claims Processing
• Claims Settlement
• Conflict Management
• Customer Service
• Employee Supervision
• Insurance Claims
• Negotiation
• People Management
• Written Communication

Base compensation ranges by level:
Team Lead I: $68,500.00 – $;
Team Lead II: $70,100.00 – $;
Associate Manager: $80,000.00 – $. Total compensation includes base plus incentive pay (commission, bonus, etc.) if applicable.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home receive a monthly connectivity reimbursement to offset internet costs. Required internet speeds: minimum 50MB download and 5MB upload.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States; we do not sponsor work visas.

Effective July1,2014, under Indiana House Enrolled Act (HEA)1242, it is a public policy that employers may not discriminate against a prospective employee on the basis of veteran status by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a reserve component.

This policy, along with the broader anti‑discrimination policies covering ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, national origin, race, religion, sex, or sexual orientation, applies to hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.