Director of Operations

Director of Operations

Experience: Director

Salary: $150,000 – $200,000 per year

Job Details

We are seeking a Director of Operations to lead a multi‑location field service business specializing in commercial doors, dock equipment, and related mechanical systems.

This role oversees branch managers across approximately 8 locations, each operating as a smaller business unit ($2M–$10M in revenue). You will be responsible for driving operational consistency, improving performance, and scaling the business.

This is a hands‑on leadership role requiring strong field understanding and the ability to lead teams.

• Lead and develop branch managers across multiple locations
• Drive operational performance, revenue growth, and profitability
• Standardize processes across branches while maintaining flexibility
• Monitor KPIs, P&L performance, and operational metrics
• Support hiring, training, and development of technicians and managers
• Improve service delivery, efficiency, and customer satisfaction
• Partner closely with executive leadership on growth strategy

• Approximately 80% travel initially across branch locations
• Travel decreases over time as teams stabilize
• Remote / work from home when not traveling

10+ years of experience in:

• Overhead door, dock equipment, or mechanical service industries
• OR similar field service environments
• Experience managing multi‑site or branch‑based operations
• Strong understanding of service technicians and field operations
• Proven ability to improve performance and scale operations
• Comfortable in a hands‑on environment

• Direct experience with overhead doors
• Dock equipment
• Industrial or commercial door systems
• Experience in a growing or private equity‑backed business
• Exposure to acquisitions or operational integration

We are a growing, multi‑location field services organization supporting commercial and industrial facilities across the Midwest and Northeast. Our teams specialize in installation, repair, and maintenance of critical infrastructure systems that keep operations running efficiently. Each location operates as a strong, service‑driven business, supported by centralized leadership and resources. The company is in a high‑growth phase, creating an opportunity for a leader to step in and help scale operations across multiple regions.

• Massachusetts:
  Springfield, Fairhaven, and surrounding areas
• Ohio:
  Chesterland (Cleveland area), Columbus/Radnor, and surrounding markets
• New York:
  Syracuse and nearby regions
• Pennsylvania:
  McDonald (Pittsburgh area) and surrounding areas

Candidates located within reasonable proximity to these markets or major nearby metros (e.g., Cleveland, Columbus, Pittsburgh, Syracuse, Hartford, or Boston) will be best positioned for travel and long‑term success in the role.

The salary range listed does not include bonus, additional compensation perks.

• Direct impact on a growing, multi‑location platform
• High visibility with executive leadership
• Opportunity to improve and scale operations across branches
• Autonomy to lead
• Strong growth trajectory with long‑term opportunity
• Ability to shape teams, processes, and performance