Senior Manager, MFS - Measurement and Program Evaluation

THE ROLE

Under the direction of an Associate Director, Resilience and Engagement, Strategic Program Development, the Senior Manager will be responsible for providing leadership to a team focused on Program Evaluation and Performance Measurement.

They will lead a newly established Performance Measurement and Program Evaluation team, setting the direction for how Military Family Services (MFS) measures and demonstrates impact. They will develop and implement a centralized, standardized approach to performance measurement by establishing shared language, tools, and frameworks that support consistency across programs.

They will oversee the evaluation and reporting of key initiatives, ensuring data is collected, analyzed, and translated into transparent, actionable insights that inform decision‑making. Working in close partnership with teams across MFS and CFMWS, the senior manager will align approaches, reduce duplication, and strengthen a culture of end‑to‑end evidence‑based decision making.

This role supports programs that enhance outcomes for military families through military life challenges such as relocations, deployments/absences, and transitions — particularly those improving access to essential services such as child care — while fostering robust stakeholder relationships and driving continuous improvement across the portfolio.

As a leader within MFS, they will be accountable for ensuring their teams are delivering on strategic initiatives and building key relationships with their peers and staff.

Education, Certifications and Licenses

• Bachelor’s degree in Social Work, Business Administration, Community Development or a related field AND several years of experience in the non‑profit and/or family resources programs.

Experience

• In the development and implementation of community programs
• In planning and facilitating presentations and workshops
• In developing, interpreting, implementing and applying policies, procedures, and legislation/regulations
• In budget administration
• In project management
• In personnel administration
• In business planning
• In the not‑for‑profit sector (asset)

Competencies,

Skills and Abilities

• Client focus
• Organizational knowledge
• Communication
• Innovation
• Teamwork
• Leadership

• English or French – essential; bilingual (English and French) – asset
• Reading:
  Advanced Level
• Writing:
  Functional Level
• Oral:
  Advanced Level

• Health Benefits:
  
  Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.
• Work Life Balance:
  
  Versatile work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.
• Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
• Learning and Development:
  Payment of professional association memberships, online learning opportunities including a Linked In Learning subscription and second language training.

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

This is a temporary position with an anticipated start date of July 13, 2026 and end date of October 31, 2030.

As part of the selection process, the successful candidate must successfully complete a Reliability status security screening.

July 13, 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.