Complex Claims Manager QIMA

Complex Claims Manager QIMA USA

Location:

USA – New Orleans, LA;
Houston, TX;
Miami, FL;
Atlanta, GA

Work Arrangement:
Hybrid

Salary range: $168,000-$277,000

The purpose of this role is to oversee and drive best practices, optimal outcomes, and accurate reserves for claims within a specific line of business or region, ensuring efficiency and effectiveness in both retained and outsourced claims processes. It includes the management of a small portfolio of high‑value, high‑complexity casualty claims.

• Implement and communicate a claims strategy to support delivery of overall business targets.
• Drive deep cooperation across all business units to ensure alignment and efficiency.
• Lead the development of operating policies through stakeholder engagement.
• Maintain team efficiency by managing claims‑related finances and implementing best practices.
• Collaborate with leadership on strategies, budgets, and process improvements.
• Use planned business levels and knowledge of the claims environment to forecast activity and support decision making.
• Establish personal connections with customers to ensure comprehensive communication and understanding.
• Provide recommendations on business impact by analysing trends and identifying risks.
• Direct thorough investigations of claims to comply with budgetary constraints and requirements.
• Manage budgeted resources by forecasting needs and accounting for expenses accurately.
• Oversee third‑party administrators and ensure accountability to internal stakeholders.
• Drive innovation in claims processes to improve team performance and customer satisfaction.
• Provide technical expertise and business acumen as a key public interface to develop QBE's profile in the marketplace.
• Devise, control, communicate and monitor QBE claims reserving philosophy to drive forward claims handling.

Necessary work experience: moderate relevant experience.

Preferred work experience: experience leading an insurance claims function; experience managing or leading others; increasing levels of responsibility.

Necessary qualifications: tertiary degree or equivalent combination of education and work experience.

Preferred qualifications:

Associate of Chartered Insurance Institute.

The salary will be decided based on the role’s complexity, location, and the candidate’s professional background, including education and experience. In addition to the base salary, full‑time employees are eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

• Hybrid working – mix of working from home and in the office.
• 22 weeks of paid leave for family growth, including 12 weeks for all parents on a gender‑equal basis.
• Competitive 401(k) program with company match up to 8%.
• Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice.
• Tuition reimbursement for professional certifications and continuing education.
• Employee Networks and community engagement initiatives, supporting diversity and community involvement.

QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, disability, or any other legally protected status. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full‑time basis without the need for current or future sponsorship.

QBE is committed to providing reasonable accommodation for individuals with disabilities.