Senior Manager, Distribution Operations

Location: Newark, NJ, US, 07104 Baltimore, MD, US, 21215 Boston, MA, US, 02124 Philadelphia, PA, US, 19120

Company: TBC Corporation

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For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award‑winning Big O Tires® brand.

TBC is headquartered in Palm Beach Gardens, Florida.

• Integrity - We act honestly because nothing is more important than our reputation.
• Teamwork - We are better together.
• People‑Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

The Senior Manager, Distribution Operations is a traveling leader that will provide short‑term site leadership to vacant or underperforming distribution centers. This is a collaborative, results‑driven leader who plays a key role in helping distribution centers deliver best‑in‑class performance across critical Key Performance Indicators (KPI), operating as a Supply Chain Process subject matter expert (SME) for distribution operations leaders and wholesale counterparts.

This role must be flexible and adaptable as the Distribution business model continues to evolve.

• Supports all elements of distribution center operations, including inventory management & control, route management, and cost controls.
• Conducts Operational audits
  • Ensuring Standard Operating Procedures (SOPs) and policies are consistently applied to achieve operational performance indicators.
  • Champion company safety initiatives to ensure safe and on time delivery of products to customers inclusive of specific safety performance requirements (TRIR‑Total Reportable Incidence Rate) and Preventable Accident rates)
  • Ensuring facilities, equipment, and vehicles are maintained, providing tools that support the safe, efficient, and fiscally responsible operation of the Distribution Center
  • Monitor, report, and support the management of labour, delivery, and other variable costs associated with the Distribution Centers

• Responsible for the protection of company assets which includes inventory, equipment, and facility.
• Communicates change and the reasons for change effectively. Prepares appropriate change plans for the workforce and anticipates and mitigates confusion, resistance, and conflict.
• Analyzes data and trends – Utilizes spreadsheets and reporting to address underperformance in the distribution center.
• Collaborate with Wholesale and Franchise sales teams to meet established service level agreements and identify opportunities for improved customer service
• Collaborate with cross‑functional teams to achieve operational goals for the organization
• Lead implementation of organisation initiatives related to technology, cost containment, inventory management, safety, training, engagement, etc. Ensure successful adoption of new behaviours and skills needed for new expectations.
• Partner with field leadership to recruit people needed, for competitive advantages while balancing the organisation’s resources to meet short‑term and long‑term strategic goals.
• Travel up to 75%
• Other duties as assigned.

• A 4‑year degree in Logistics, Supply Chain Operations, Business or other related disciplines is preferred or equivalent experience in warehouse distribution or transportation environment.
• Demonstrated management experience including leadership and motivational ability, time management and organisational skills, training, coaching and counselling preferred
• Proficient in computer programmes including Microsoft Office, Word, PowerPoint, Excel, Outlook, etc.
• Ability to work well under pressure…