Remote - Maryland​/Business Operations

Program Manager - Experience Design and Development

Are you a strategic, results-driven leader who thrives on bringing complex programs to life? Do you excel at aligning people, processes, and priorities to deliver real business impact? We’re looking for a Program Manager who can lead with vision, execute with precision, and inspire teams to achieve exceptional outcomes.

Shape the Vision & Drive Outcomes

• Define and translate program strategy into clear, actionable objectives
• Lead programs end-to-end, ensuring delivery of key business outcomes and measurable benefits
• Champion ethical, responsible decision-making across all stakeholders

Build & Lead High-Performance Teams

• Stand up and lead cross-functional program teams, including project managers and specialists
• Foster collaboration, innovation, and accountability across diverse groups
• Resolve conflicts, influence stakeholders, and keep teams aligned and motivated

Own Delivery & Execution

• Manage program budgets, forecasts, and financial performance
• Ensure alignment between program outputs and business goals
• Track, measure, and deliver benefits outlined in the business case
• Design and implement effective program governance, reporting, and assurance frameworks
• Monitor performance, proactively address risks, and ensure program integrity
• Drive consistency and excellence across all project work streams

Navigate Complexity with Confidence

• Manage dependencies across multiple initiatives and teams
• Secure and optimize resources across internal and external partners
• Lead risk and issue management with a proactive, solutions-oriented mindset

Engage & Influence Stakeholders

• Build trusted relationships with senior leaders, clients, and cross-functional teams
• Deliver clear, compelling communication at every level
• Act as the connective tissue across teams to ensure alignment and success

• Proven success leading complex, multi-workstream programs
• Strong leadership, team-building, and conflict resolution skills
• Deep experience in governance, financial management, and benefits realization
• Exceptional stakeholder management and communication abilities
• A proactive, adaptable mindset with the ability to thrive in fast-paced environments

The annual salary range for this position is $94,000 - $150,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits for this position include:

• Medical, vision, and dental insurance
• Short-term and long-term disability insurance
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave

Location:

Employees who live within a commutable distance of one of our hub offices (Chicago, metro Detroit, Los Angeles, and New York City) are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Employees who live outside a commutable range may be designated as remote, depending on the role and business needs.