Manager, Final Mile Logistics

Responsible for the strategic design, operational execution, and continuous improvement of White Cap’s final mile delivery platform across Central Dispatch markets and Customer Delivery Hubs (CDHs). Ensures final mile operations are scalable, cost‑effective, customer‑focused, and aligned with our growth and profitability objectives.

• Own the end‑to‑end final mile delivery strategy across all final mile locations, specializing in Central Dispatch and CDH networks.
• Design scalable operating models that support market growth and service reliability.
• Identify cost, service, capacity, and execution risks and implement corrective actions.
• Develop, document, and maintain SOPs governing final mile execution.
• Own training content and deployment to ensure consistent field adoption.
• Audit adherence to SOPs and address gaps through corrective action and retraining.
• Design and own KPIs tied to growth, profitability, service, and execution quality.
• Produce executive‑ready reporting and performance insights.
• Use data to drive continuous improvement and prioritization decisions.
• Partner with Transportation, Operations, IT, Finance, and external vendors.
• Influence without authority to drive alignment and execution.
• Communicate risks, progress, and results to leadership.
• Embed safety standards into final mile SOPs and daily execution.
• Ensure customer experience remains central to decision‑making.
• Proactively resolve issues impacting service reliability or safety.
• Establish clear performance expectations and accountability standards.
• Coach and develop associates as the team structure is introduced.
• Build a high‑performing team through effective hiring, onboarding, and development.
• Manage a group or team of professional individual contributors and/or indirectly supervise support staff.

• Bachelor’s degree in a related discipline.
• 7+ years of experience in a related field.
• Certification may be required; an advanced degree may offset less experience.
• Advanced proficiency in Excel and Word (Power BI preferred).
• Advanced knowledge of OTM, Oracle ERP, Descartes OnDemand, and Geotab.
• Proven ability to lead complex initiatives end‑to‑end.
• Demonstrated leadership, accountability, and independent execution.
• Remote work, preferring candidates in Eastern or Central time zones.

• Remote position with occasional overnight travel (≈30%).
• Work in a comfortable indoor area; frequent standing or sitting.
• Occasional stooping or lifting light materials (