Programs Lead — Remote Learning & Engagement

Title:
People Programs Lead – People Services

Fully Remote: candidates in Eastern or Central Time Zones

Required: Bachelor's Degree and experience in program coordination, talent development, training, and/or education

About the Role: The People Programs Lead is responsible for the successful planning, coordination, execution, and measurement of enterprise People Services programs. This role partners closely with leadership, internal teams, and external vendors to deliver high‑quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. This position serves as the operational engine behind People Services initiatives ensuring programs are effectively scheduled, communicated, and executed, while continuously improving program quality and participant experience.

The People Programs Lead plays a critical role in scaling programs to support organizational growth and foster alignment with IOA’s culture and strategic priorities.

Program Planning & Execution

• Successfully manage all aspects of assigned People Services programs, including planning, coordination, execution, and follow‑up
• Develop, maintain, and execute a master schedule/calendar for all programs, ensuring alignment across initiatives and audiences
• Build and manage detailed program project plans, tracking milestones, timelines, and deliverables
• Coordinate program logistics including scheduling, participant enrollment, materials, and delivery format (in‑person, virtual, hybrid)

Participant Experience & Program Delivery

• Manage end‑to‑end participant experience, including communications, registration, confirmations, and follow‑up
• Ensure consistency and quality across all program experiences, identifying opportunities to enhance engagement and effectiveness
• Partner with facilitators and content owners to ensure seamless delivery of programs
• Support or lead facilitation for select programs as needed

Communications & Program Promotion

• Develop and execute communication and marketing plans for programs in partnership with Marketing & Communications
• Build awareness and engagement across IOA through timely and effective communication
• Create and distribute program‑related materials, updates, and resources

Learning Systems & Program Operations

• Execute the setup, coordination, and tracking of programs within our LMS
• Partner with training and development to ensure learning experiences are accurately implemented, delivered and/or reflected within the system
• Maintain data accuracy and consistency for all program‑related activity and reporting
• Collaborate to continuously enhance how systems and tools support scalability, reporting, and participant experience

Data, Reporting & Continuous Improvement

• Track enrollment, completion, and program effectiveness metrics
• Prepare and distribute program reports, dashboards, and insights for stakeholders
• Gather participant feedback and evaluate program outcomes
• Identify trends and recommend improvements to enhance program impact and scalability

Partnerships & Stakeholder Collaboration

• Serve as primary point of contact for external vendors related to program delivery and logistics
• Coordinate scheduling and delivery expectations
• Partner with key stakeholders:
  People Services Leadership & Business Partners, Training & Development, People Analytics
• Maintain strong relationships to ensure alignment and successful program execution

Operational Excellence & Process Improvement

• Standardize processes, tools, and workflows across programs to support efficiency and scalability
• Maintain and improve systems used for program tracking, scheduling, and reporting
• Proactively identify and implement process improvements to enhance effectiveness and reduce administrative burden

Other Responsibilities

• Maintain frequent, transparent communication regarding workload, priorities, and program status
• Deliver outstanding service, ensuring responsiveness and proactive support for leaders and participants
• Demonstrate a strong alignment with IOA core values and IOA behaviors contributing to a positive team culture
• Perform other duties as assigned