Boutique Director, Nordstrom, Topanga

Overview

Boutique Director – Nordstrom, Topanga – CHANEL. The role is the ultimate leader and brand ambassador of the boutique, responsible for building a high‑performing team that delivers superior client service and exceeds performance targets.

• Coach and inspire boutique staff to deliver an elevated client experience for all clients.
• Foster a positive working environment and culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Act as a leader of leaders, developing boutique leadership and empowering the team to manage direct reports and business responsibilities.
• Develop and achieve business goals, partnering with boutique team and Home Office to devise creative and strategic solutions to increase sales.
• Lead the team with agility and resilience, continuously improving based on key performance indicators and lessons learned.
• Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high‑profile businesses, and social and seasonal events.

• Passion for the history and heritage of The House of CHANEL.
• People leadership and development.
• Fostering a meaningful client experience centered on inclusion and connection.
• Building collaborative partnerships and relationships.
• Comfortable in complexity and ambiguity, multi‑tasking within fast‑paced projects.
• Creativity and innovation by testing, learning, and taking new risks.

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for, client experience.
• Excellent communication skills.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the CHANEL world.

Minimum 7 years of related experience. Bachelor’s degree is preferred. Ability to lift 15 lbs. Flexible schedule with the ability to work late nights, weekends, and some holidays. Requires in‑store presence to develop and coach teams, ensure boutique image and operational standards, and deliver elevated client service to drive business results.

CHANEL, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances are deemed appropriate.

The anticipated base salary range for this position is $134,900 through $170,000. Base salary is one component of the total compensation. Other forms of variable pay, bonus potential, benefits, and/or perks may also be offered.

• Well‑being resources including dedicated paid time off and a wellbeing fund.
• Family and caregiving benefits (parental leave, fertility support, Milk Stork,  membership).
• Generous paid time off policies: vacation, holiday, sick, and volunteer days.
• 401(k) and other incentives.
• Robust healthcare offerings: medical, dental, vision, MDLIVE, One Medical, FSAs, HSA, Employee Assistance Program.
• Life insurance, AD&D, short‑term and long‑term disability.
• International Business Travel Accident & Medical coverage, commuter transit & parking benefits.