Director, Payroll Operations & Accounting Operations Compliance

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

As a Director, Payroll & Accounting Operations Compliance, you will lead essential payroll and accounting functions that ensure timely, accurate associate payments and compliance with Federal and State regulations, SOX controls, and internal policies. This includes oversight of sales audit activities, vendor maintenance, escheatment, 1099 reporting, and other compliance critical workflows supporting accurate financial operations across Car Max. You will also enable transformational initiatives by developing innovative operational and technical solutions that strengthen systems, enhance security, and improve both customer and associate experiences.

Success requires strong influence, collaboration, and alignment across internal and external partners.

The Accounting Operations Director oversees daily payroll and accounting workflows, month‑end close activities, key compliance functions, and financial controls across the business. The Director serves as a primary partner to leaders across Car Max, ensuring aligned priorities, operational consistency, and scalable financial operations that support strategic transformation.

• Develop and maintain a strategic Payroll & Accounting Operations roadmap aligned with enterprise priorities, compliance needs, and financial practices.
• Collaborate with stakeholders to integrate accounting and payroll insights into planning and communicate complex information clearly.
• Advance technology use across teams to streamline workflows, enhance controls, and increase efficiency.
• Promote a culture of accountability, continuous improvement, high performance, and learning.
• Lead and develop Payroll and Accounting Operations teams to ensure accurate, timely execution.
• Oversee escalated issues, reinforce effective internal controls, and conduct root cause analysis to prevent recurrence.
• Evaluate and refine processes, procedures, and policies to support compliance, scalability, and operational excellence.

• Influences and collaborates across the organization to achieve strategic and financial goals.
• Demonstrated leadership grounded in trust, transparency, integrity, and talent development.
• Takes initiative, drives improvements, and applies an ownership mindset to operational challenges.
• Strong analytical and financial acumen with the ability to simplify complex topics.
• Approaches challenges with a solutions mindset, balancing strategy and execution.
• Prioritizes effectively to deliver short and long‑term results; operates independently with strong judgment.
• Bachelor’s degree in Accounting or Finance or equivalent experience.
• 10+ years accounting experience with GAAP knowledge; proficient in MS Office.
• Experience with internal controls and change management.
• Travel as needed; must meet onsite requirements; internal candidates must complete LDP.

• Experience with cloud‑based ERP, Workday, robotics, OCR, and automation technologies.

This role will be based out of the Car Max Home Office in Richmond, VA and associates will work onsite 4 days per week.

Applicants must be currently authorized to work in the United States on a full‑time basis. Sponsorship will not be considered for this specific role.

Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.