Supervisor, Document Services Group; Remote

Company Overview

McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec City, Calgary, and Vancouver, we provide challenging and rewarding career opportunities across the country. Recognized as one of Canada’s Top 100 Employers for eleven consecutive years and one of Canada’s Best Diversity Employers for fourteen consecutive years, our culture is guided by The McCarthy Way
—a shared approach to working with clients and with each other.

The McCarthy Way is built on four core elements:
Excellence, Collaboration, Inclusion, and Innovation.

We are recruiting for a Supervisor, Document Services Group to join our team in Toronto, Vancouver, Calgary, or Montreal. The successful candidate will have a minimum of 6–10 years of document services experience, including 3–5 years in a supervisory role, and will be responsible for overseeing document production operations, leading and developing Document Services staff, managing workflow and client relationships, ensuring service quality and operational efficiency, and supporting the delivery of complex document solutions.

Salary Range (Vancouver Only): $84,400 – $103,200 annually.

Shift: Monday to Friday - 5:00 PM - 2:00 AM ET.

• Managing the intake process for all document production and document support requests (assessing, prioritizing, etc.). Ensuring document production processes are followed.
• Identifying and submitting recommendations for changes to procedures to Manager, NAT‑DSG, when necessary.
• Ensuring the quality and accuracy of completed work meets the standards expected by the DSG clients.
• Compiling work‑tracking statistics and producing reports on department activities monthly and as needed.
• Acting as a liaison between DSG and its clients regarding workflow and to address concerns and/or issues.
• Ensuring DSG staffing levels are appropriate to meet client needs, including recruiting for overtime assistance when necessary and approving vacation or other absence requests, lunch breaks, back‑up supports and coverage schedules (i.e. statutory holidays, firm closure days, etc.).
• Overnight Supervisor: working as a member of the DSG as needed; creating various legal and other documents through copy typing, transcription, scanning or other methods.
• Document work includes converting styles, performing mail merges, inserting media into presentations, cross‑referencing, indexing, creating tables (including financial tables), working with graphs and objects, and using graphics applications.

• Supervising and directing all functional day‑to‑day activities (workload, attendance, etc.).
• Monitoring and managing performance of direct reports; holding staff accountable for performance expectations and results; providing guidance and feedback when necessary.
• Providing coaching to staff in areas such as service quality, client service, standards and needs of the business.
• Supervising and motivating all staff, including direct responsibility for performance management, development and training; making recommendations to Manager, NAT‑DSG regarding disciplinary actions and/or terminations.
• Participating in the hiring of new employees, including assisting the Manager, NAT‑DSG with recruitment, screening, selection and orientation.
• Attending off‑hour events, meetings with team and management team as required.

• Assessing the skill level of staff and, where necessary, identifying training required.
• Creating training material/documentation for staff; remaining current with technology and technological changes, and attending technology training sessions.
• Participating in or leading staff training sessions.

• Developing style sheets, designing macros and templates, and mastering new presentation/word‑processing software, as needed, and implementing these within DSG or more widely as appropriate.

• Working with all Supervisors to ensure consistent information is shared from one shift to another.
• Other duties as assigned.

• College diploma (office administration, legal specialization or…