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Manager - Home Healthcare, Laboratory & Imaging- Virtual Hospital operation

Remote / Online - Candidates ideally in
Jeddah, Saudi Arabia
Listing for: BUPA Arabia
Remote/Work from Home position
Listed on 2026-06-21
Job specializations:
  • Management
    Healthcare Management
Salary/Wage Range or Industry Benchmark: 48000 - 120000 SAR Yearly SAR 48000.00 120000.00 YEAR
Job Description & How to Apply Below

Lead the end-to-end operations, execution, delivery, service, and outcomes of all Partnership and referral activities, including, but not limited to, Home Clinical Visits, Labs, PT, Vaccinations, Imaging, etc. across all connected care channels and patient touchpoints.

Appointment and Data Management
  • Efficiently schedule home visits using data analysis.
  • Analyze appointment data for trends and improvements.
Quality and Result Management
  • Collaborate for quality checks with third-party providers.
  • Oversee lab result delivery within KPIs.
Patient-Centric Approach
  • Maintain a patient-centric focus across activities.
Operational Excellence
  • Establish KPIs and SLAs for outcome measurement.
  • Design and implement SIA execution plans.
Continuous Improvement
  • Assess and improve care quality across all channels.
  • Implement and monitor quality assurance measures.
  • Foster partnerships for referrals and care continuum.
  • Collaborate for data-driven system solutions.
Collaboration and Establish key performance indicators
  • Maintain a patient-centric focus throughout all activities, meeting patient needs and preferences.
  • Establish key performance indicators (KPIs), and SLAs to measure signed-off outcomes and align expectations across all connected care touchpoints.
Service Escalation
  • Act as a point of contact for addressing and escalating any service failures or concerns.
  • Collaborate with the team to implement corrective actions and prevent future issues.
Medical Reports Explanation & Digitalization and Data-Driven Solutions
  • Interpret and explain medical reports to patients and their families clearly and compassionately when necessary.
  • Collaborate with the IT and Digital Factory teams to enhance and finalize data-driven system solutions for both laboratory services and home-based lab bookings.
  • Leverage data analysis to contribute to the digitalization of the home healthcare journey, ensuring data-driven decision-making.
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