Director, Global Operations

Director, Global Operations (Remote Or Hybrid)

We are seeking a strategic and results‑driven Director, Retail Operations, to lead and optimize end‑to‑end retail operational execution across domestic and international channels. This role will oversee full scope of retail operations, order management fulfillment, logistics, warehousing, inventory control, allocations, and operational financial processes to ensure service, inventory, and cost objectives are achieved at scale.

The Director, Retail Operations will drive operational excellence across retailer, e‑Commerce, and distributor channels while building scalable processes, improving cross‑functional visibility, and implementing continuous improvements across the supply chain network. This leader will partner closely with Supply Chain, Finance, Sales, Planning, Customer Operations, and external logistics providers to support business growth, improve operational efficiency, and strengthen retail execution.

This role requires a highly analytical and collaborative leader with deep operational expertise, strong financial acumen, and the ability to influence cross‑functional stakeholders and external partners.

As a member of the Finance & Operations organization, this role reports directly to the Executive Director, Supply Chain and partners closely with executive leadership across the business.

Remote or Hybrid (Los Angeles):
This role is classified as exempt from the Fair Labor Standard Act's overtime requirement, is remote, and open to candidates based on the east coast or in Los Angeles. The position requires working in EST hours, so candidates located on the East Coast are preferred. A reliable internet connection and a dedicated workspace free from significant distractions are essential for remote work.

For Hybrid:
While the position is primarily remote, it follows a hybrid schedule requiring occasional in‑person work in Culver City, CA 90230.

This role requires flexibility for domestic travel to support operational and business needs as required.

• Lead end-to-end retail operational execution across retailer, e‑Commerce, distributor, and department store channels to ensure service, compliance, and fulfillment excellence.
• Oversee domestic and international order management activities, ensuring timely and accurate order processing, allocation management, shipment prioritization, and retailer compliance execution.
• Partner cross-functionally with Sales, Planning, Customer Operations, and Finance to align operational priorities with commercial objectives and launch timelines.
• Serve as the primary operational liaison between internal teams and external operational partners to drive visibility, accountability, and execution across the supply chain.

• Lead logistics and warehouse operations strategy across 3PLs and transportation partners with accountability for service, cost, and operational performance.
• Drive continuous improvement initiatives across warehousing, transportation, inventory flow, freight optimization, and operational scalability.
• Oversee operational reviews with 3PL partners to ensure KPIs, SLAs, inventory accuracy, and service expectations are consistently achieved.
• Analyze short- and long-term warehouse capacity requirements and develop scalable operational solutions to support business growth.
• Identify opportunities to optimize inbound and outbound freight efficiencies while balancing service levels, inventory availability, and transportation costs.

• Oversee inventory management strategies across retail and distributor channels, including replenishment planning, SKU productivity, inventory health, RTVs, safety stock management, and allocation execution.
• Partner with Planning and Finance teams to improve inventory forecasting accuracy, productivity, and working capital efficiency.
• Develop and manage allocation methodologies to support launches, retailer priorities, and inventory constraints while minimizing operational risk.
• Monitor inventory performance metrics and implement corrective actions to improve inventory…