Senior Project Manager - Level II

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M - 5:00 P.M

Duties & Responsibilities

The Senior Project Manager will play a pivotal role in a dynamic, business/operational environment by serving as an operations point person in the management of business operations initiatives. The role will oversee the daily operations and management of multiple programs/projects/initiatives. The Senior Project Manager will plan, manage and execute performance improvement plans and activities in support of the Business Operations Department and will provide support from a program management perspective for the improvement of Health System operational and clinical effectiveness.

The Senior Project Manager will focus on new initiatives to integrate business innovation and operations. The Senior Project Manager will review, analyze and evaluate the business needs and serves as the liaison between the business and the clinical teams. Responsible for creating and refining business and health system requirements. Acts as the internal expert in terms of what a business operations project is, and is not capable of, and is responsible for knowing what changes have been made to the project/initiative.

The Senior Project Manager will work closely with internal team members, stakeholders, collaborators, and participating facilities to ensure that projects are conducted in a timely manner to achieve goals within defined budgets by creating POCs, Project Charters and Work Breakdown Structures.

SUMMARY OF DUTIES AND RESPONSIBILITIES:

Leads project teams and attends high level meetings, providing project management of system wide projects related to the business operations and improvement of the quality outcomes of the member hospitals of New York City Health and Hospitals under direction of the Director. Identifies major phases, implementation sub-steps, key stakeholders, timelines, resource needs, and potential obstacles for each project to build a comprehensive project plan.

Utilizes standard project management tools and summary documents to track and communicate status of projects.

Analyzes business needs and ensures that functional and technical requirements are documented.
- Develops POCs, Project Charters, Project and Business Plans.
- Identify project stakeholders, determine their needs and expectations for project success
- Develop communication strategy and establish communication plan
- Performs necessary investigations, analyses, and evaluations to determine project feasibility.
- Prepares routine project status reports.
- Ensure facility resources meet site management, information technology and data monitoring objectives.
- Provide regular project status information to team members, including attending required meetings and following-up on action items.
- Ensure adherence to protocols, procedures, and project plans.
- Establish project goals and measurements of success
- Ensure each project deliverable has clear completion criteria and acceptance plan
- Participate in identification, evaluation, and selection of pilot sites.
- Ensure all projects have a clear education and training component
- Maintains all relevant documentation and communications as part of the program library.

Provides direction and support to the project team ensuring the team is informed of all project changes, decisions, etc. that may affect the success of the project.

Establishes and maintains collaborative relationships within the system in order to obtain information and content from providers and colleagues to foster successful project completion.

Support short and long term operational/strategic business activities - by developing, enhancing and maintaining project information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes.

Develops and manages best-practices and tools for performance improvement plan execution and management. Identifies and manages performance improvement dependencies and critical path issues.

Serve as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines.

Coordinates project site…