Customer Service and Support Supervisor

Position Title

Customer Service and Support Supervisor

Salem, Oregon

As a Permanent, full‑time, Business Operations Supervisor 2, you will provide strategic leadership and oversight for OPRD's frontline customer service team. In this role, you will ensure the effective delivery, efficiency, and continual improvement of agency‑wide support and call center services. Your responsibilities will include supervising staff, managing performance, guiding training and development, overseeing budgets, and maintaining high service quality aligned with agency goals.

You will deliver essential operational and administrative support to central office managers and employees, while ensuring the Information Call Center operates in an inclusive, customer‑focused, and efficient manner. This position coordinates backup support across multiple agency sections and divisions, including direct assistance to the Director, Executive Team, and Commission. Additionally, you will lead day‑to‑day operations, drive continuous improvement initiatives, and manage the call center platform contract, policies, and system enhancements.

This position has the potential for hybrid‑remote work; however, travel expenses to Salem for required in‑person duties are not reimbursed.

• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Advancement and learning opportunities that will help grow your career with the State of Oregon.

• Four years of lead work, supervision, or progressively related experience.
• Or one year of related experience and a bachelor’s degree in a related field.

• To be hired, a criminal record and driving record check must be completed that meets OPRD Criteria at the time of hire, and throughout employment while also maintaining a valid driver’s license.

• Demonstrated success in training, motivating, assigning and evaluating work, disciplining, and coaching.
• Experience recognizing, addressing, and managing conflict in a business or professional setting.
• Experience making decisions related to workflow, priorities, and assignments.
• Experience managing operations, projects, or teams.
• Experience providing proactive, efficient customer service.
• Experience managing a phone call center.
• Proficiency with word processing, spreadsheets, databases, and electronic file management.
• Experience evaluating statutory, rule, or system changes to ensure rules, processes, or procedures are compliant and meet all necessary requirements.
• Skill presenting information clearly and logically, both orally and in writing.

Oregon Parks and Recreation Department is an equal opportunity, affirmative action employer, committed to diversity. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.