Unemployment Compensation Specialist

As an Unemployment Compensation Specialist 2, you will be part of the Commonwealth’s Workforce Development initiatives that help employees and employers navigate changes and challenging times. This position serves as the UC Service Center representative at a rapid response event or when temporary or permanent layoffs occur by coordinating communication and providing support to employers and claimants. Your work will help communities connect with the support they need by keeping people informed about services, resources, benefits, procedures, and more.

Step into a position where your skills make a difference!

This position helps guide employers and workers through unemployment processes in the case of layoffs, plant closing, or downsizing resulting worker unemployment. Our team will rely on you to provide clear communication, timely assistance, and accurate information to the people and organizations we serve. As an Unemployment Compensation Specialist 2, you will perform the following duties.

• Preliminary Outreach: Communicate with employers who anticipate mass, temporary, permanent, and seasonal layoffs to gather information and help UC Service Center staff provide appropriate support
• Provide and Track Support: Answer claimant and employer questions received via telephone, email, or legislative referral; monitor each case to ensure that it is handled in an expeditious manner and the issue is resolved based upon UC law and regulations
• Public Presentations: Represent UC Service Centers at meetings for layoffs and special programs; present UC information at events; explain rights, responsibilities, and filing steps to claimants; and answer questions about their unique situations
• Report Writing: Prepare reports of rapid response meetings; track and analyze UC services provided and report results to inform further workforce development planning
• PA Career Link
  
  Collaboration:
  
  Participate in workshops for claimants, presentations for employers, job fairs for all, and rapid response events hosted at PA Career Link locations

• Full‑time employment
• Work hours are 8:00 AM to 4:00 PM, Monday–Friday, with a 30‑minute lunch. Work hours may vary based on operational needs.
• Telework: May have the opportunity to work from home part‑time after successful completion of the required probationary period. Telework requires a securely configured high‑speed internet connection and an approved location inside Pennsylvania.
• Salary: Starting salary may be non‑negotiable in some cases.

• One year as an Unemployment Compensation Specialist 1 or Unemployment Compensation Tax Technician Supervisor (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of professional work experience in an unemployment compensation program and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other requirements:

• You must possess and maintain federally compliant identification such as a U.S. Passport, REAL , or Military  of possession will be needed at the time of a conditional offer of employment.
• You must meet Pennsylvania residency requirement.
• You must be able to perform essential job functions.

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075, which requires an enhanced background check prior to beginning employment. Acceptance of a conditional offer requires satisfactory criminal history reports and clearance.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Veterans may find employment preference under Pennsylvania law presented by the Commonwealth.

Telecommunications Relay Service (TRS): 711 for hearing and speech disabilities or other individuals needing accommodations.