Field Director, Florida East

Summary and Qualifications

Ensure all hospitals in the market deliver on performance, focused on achieving OGSMs through Five Principles, the Associate Concept and direct leadership. Hire, coach and develop Practice Managers. Partner with Director of Veterinary Quality (DVQ) and Area Chiefs of Staff to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.

Live and exemplify the Five Principles of Mars, Inc. within self and team.

Create and build a culture of Preventive Care in each hospital, ensuring teams understand our foundation and the delivery of Optimum Wellness Plans.

Develop, coach, and support each Practice Manager in the assigned market to lead hospital teams so the highest quality care and service is provided to the most pets and clients, maximizing efficiency, productivity, and profitability.

Develop the skills and abilities of paraprofessionals by providing clear communication on expectations and performance.

Ensure compliance with all practice protocols, policies, and procedures and with all local, state, and federal laws, ensuring the safety of pets, clients and associates and the maintenance of clean, safe, and organized hospitals (e.g., OSHA, Hazard Waste, business permits, and assets protection audits).

Enforce all Banfield standards, continuously building brand in connection with all medical and non‑medical standards.

Responsible for overall hospital leadership and paraprofessional retention within the market.

Develop a performance development plan (PDP) and conduct a formal review of each Practice Manager (PM) in the market at least once a year; if no PM is present in a hospital, develop a PDP and conduct a formal review for each paraprofessional.

Create a culture for exceptional engagement and community with market doctors, veterinary technicians, and leaders.

Support DVQ and ACOS in maximizing doctor engagement and retention.

Ensure effective execution of OGSM performance including financial results for all area hospitals; partner with DVQ to deliver on quality and compliance KPIs and the quality OGSM.

Own the recruitment, hiring, coaching, supervision, and mentorship of PMs, Veterinary Technicians, and paraprofessionals in the assigned market.

Support DVQ in the recruitment, hiring, coaching, and supervision of doctors in their hospitals, maintaining LVT school relationships, recruiting, and outside sourcing.

Responsible for market quarterly inventory and hospital invoice approvals.

Manage effective doctor scheduling and ensure hospital leaders provide effective paraprofessional scheduling to meet the needs of associates, clients, and business needs.

Other job duties as assigned.

This position requires 80% travel. All regional leaders are required to live in their assigned region with the ability to establish and maintain a home office. Must be able to work at a computer for long periods of time. Project timelines and work volume/deadlines may often require more than 40 hours per week. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking English) to perform the duties proficiently.

Must be able to carry instructions and solve problems involving several variables. Must be able to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand‑eye coordination, arm‑hand‑finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment. The noise level in the work environment is normally moderate.

Environment where pets are present.

• Bachelor’s degree in Business Administration or a related field is required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Five years of experience in a multi‑location service industry are required.
• At least three years of line manager experience are required.
• Experience hiring and staffing,…