Remote Chief Customer Experience & Retention Leader
Job Description & How to Apply Below
Medium is looking for a Director of Customer Experience to lead operations and strategy focused on customer retention and support. The role will involve improving support operations, building scalable systems, and developing a retention strategy to convert first-time buyers into repeat customers.
With a salary range of $120,000 – $140,000 per year and a fully remote work model, this position offers a dynamic opportunity in a growing e-commerce brand.
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