Remote Ops. Team Leader

We are glad to inform that we have a
new Team Leader role open in Krakow.

• Manage and coach people under direct supervision, ensuring they have the right level of technical competencies and the proper soft skills to offer effective support to the projects and to enhance effectiveness of available knowledge and training content;
• Develop team members through coaching and mentoring, evaluate performance;
• Work in close liaison with the appropriate parties, including Project Specialists and Management roles, to ensure that service delivery to the customer is of the highest standard, in accordance with Stefanini quality and project related procedures and work instructions;
• Reporting progress, issues and problems to the appropriate parties, giving suggestions to optimize service offered and work processes;
• Support launch activities around new projects or existing accounts expansion;
• Has to step in and have continuously direct client interaction;
• Fostering co‑operation and team spirit: assessing trainers, advising on selection and training needs;
• Ensuring internal communication: holding monthly team meetings and monthly one‑to‑one meetings and team building;
• Participating to Recruitment processes (interviews, feedback sharing);
• Supporting team members in case of problems or escalation; being the first point of referral for escalated queries or problems with the infrastructure, network or systems;
• Taking care of new starters, introducing them to the team, their tasks and role

• Prior working experience as a Specialist or People Manager is required;
• English proficiency is a must (spoken and written);
• Soft skills:
  
  strong communication abilities, results orientation, planning and organizing skills, leadership - people management skills, analytical approach, self‑starter.
• Planning and organizing: orchestrates and implements clear, efficient and logical approaches to work and to manage assignments and objectives.
• Problem solving: compares and relates data from different sources and identify key issues and trends with a view to resolve customer problems. Questions in a persevering manner to discover underlying issues until the failure or problem is clear; is direct and assertive.
• Attention to detail: ensures quality in work delivered; has a critical eye on his work.
• The role is set up in a hybrid model in Cracow.

• Private medical subscription;
• Soft skills and technical training for current and emerging products and technologies;
• A monthly budget for flexible benefits program;
• Special referral bonuses for recommending qualified candidates;
• Up to 4 extra vacation days per year;

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!