Sr. Claim Manager, Third Party Litigation; Hybrid: Madison, WI​/Waverly, IA

Job Purpose

This position is responsible for the day-to-day operations and providing direct leadership and management to front line claims staff. Ensures timely and effective application of Tru Stage policies and processes and is accountable for team goals related to customer service and compliance with best practices. Provides claim file directions and assistance with complex claim issues resolution. Must maintain effective communication with field staff, home office personnel, outside vendors, and external customers.

May participate in quality assurance and reviews and work on special projects to best meet the needs of the department. Contributes to the development of functional/team strategy. Has authority to hire, coach, develop, evaluate, and terminate team members.

• Coordinate operational and leadership responsibilities to ensure consistent achievement of team results, quality, and customer service.
• Drive team results based upon established quality objectives, team, and individual performance metrics; monitor, track, and address team results.
• Review and evaluate customer satisfaction, quality, and financial results to identify risks and mitigate any potential loss.
• Coach, motivate, recognize, and develop professional claim staff.
• Monitor and document claim processes/guidelines for effectiveness and efficiency, identifying and implementing process improvements.
• Participate in Claim organization strategy initiatives and projects in collaboration with the Claim Operations team.
• Collaborate with Claim Operations leaders regarding the selection and ongoing management of outside vendors.
• Demonstrate ability to lead, coach, and develop others effectively.
• Strong interpersonal, leadership, negotiation, analytical, and critical thinking skills.
• Proven ability to clearly and effectively communicate information to internal/external clients via telecommunications equipment.
• Additional duties may be assigned from time to time.

• Bachelor's Degree in Insurance or Business or applicable experience.
• Five or more years of insurance industry experience, including prior experience in claim management.
• At least two (2) years of leadership/management experience.
• Demonstrated ability to effectively lead, coach, and develop others.
• Strong interpersonal, leadership, negotiation, analytical, and critical thinking skills.
• Proven ability to clearly and effectively communicate information to internal/external clients via telecommunications equipment.

Base Salary Range: $ - $.

In addition to base pay, eligible employees may receive an annual incentive (bonus) plan. Benefits include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, tuition reimbursement, and more. Flexible working arrangements and technology support are provided to facilitate hybrid work.

Tru Stage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.