Supervisor, Customer Service - Remote Position- HQ is Lincoln, NE

Position Summary

This position manages day-to-day service or back-office operations including supervising and coaching associates, monitoring metrics, and ensuring adherence to performance standards. The incumbent implements best practices for achieving customer and associate retention.

This role can be hybrid or remote based on proximity to an office location.

• Responsible for the day-to-day management of associates.
• Lead a high-performing team through recruitment, development, engagement, and performance management.
• Provide guidance to resolve escalated issues or concerns.
• Ensure adherence to regulations, policies, and procedures.
• Recommend innovative programs or processes to achieve results.
• Monitor daily operational activities and provide direction to meet service goals.
• Measure associate productivity and performance metrics.

• Bachelor’s degree or equivalent experience is required.
• 3-5 years of related experience is required.
• 0-2 years of supervisory experience is required.
• General knowledge of securities industry is preferred.
• Securities Industry Essentials (SIE) exam preferred but not required.

A meaningful mission. Great benefits. A vibrant culture

Ameritas is an insurance, financial services and employee benefits provider. Our purpose is to fulfill life by helping all kinds of people get more out of life. At Ameritas, you'll find energizing work challenges, flexible hybrid work options, and time for family and community.

For your money:

• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.

For your time:

• Flexible Hybrid work.
• Thrive Days – personal time off.
• Paid time off (PTO).

For your health and well-being:

• Health Benefits:
  
  Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well‑being programs with financial rewards.
• Employee Assistance Program (EAP).

For your professional growth:

• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• Strengths Finder Program.

For your community:

• Matching donations program.
• Paid volunteer time – 8 hours per month.

For your family:

• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

Ameritas is an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.

Remote USA Position – Ameritas HQ is Lincoln, Nebraska, United States.

$51,498.00 - $82,397.00 per year.