Payroll Manager of Human Capital Management - TX - On Site
Remote / Online - Candidates ideally in
San Antonio, Bexar County, Texas, 78245, USA
Listed on 2026-06-23
San Antonio, Bexar County, Texas, 78245, USA
Listing for:
Vensure Employer Services
Remote/Work from Home
position Listed on 2026-06-23
Job specializations:
-
Management
HR Manager, Employee Relations, Business Management & Consulting, Operations Manager
Job Description & How to Apply Below
About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees.
Find out more by visiting .
Position Summary
The Payroll Supervisor helps support our payroll function for our growing client base. Provides day-to-day operational leadership within designated pod to ensure client payrolls are processed accurately and team is supported.
Essential Duties and Responsibilities
* Manage and support complex clients as needed.
* Understand key metrics including ticket closure, transaction CSAT, Quality, and SLA pass rate and be able to speak to them.
* Provide escalation support on technical requests from the team or clients. Includes facilitating calls with clients and their specialists.
* Review individual queues to ensure proper case management is being utilized and clients are receiving timely responses.
* Provide team updates with any technical software updates/new laws and regulations.
* Assist Sales with prospect calls and questions.
* Create and facilitate trainings
* Lead new hire and ongoing training.
* Review and recommend improvements to existing procedures. Partner with Payroll Manager to implement changes.
* Ensure all team payrolls are processed timely by the due date.
* Schedule 1:1's with specialists and assist with their open cases.
* Identify knowledge gaps and create action plans to improve.
* Ensure team playbook is maintained and kept up to date by documenting SOP's
* Regular attendance at the assigned work location for our corporate office locations is an essential job function. For team members who are located in or near the Chandler, AZ or Duluth, GA offices, this is an in-office position.
Marginal Functions
* Act as extension of leadership to the Payroll Manager.
* Build, maintain and promote relationships with team members and clients ensuring effective coordination of communications and services.
* Contribute to departmental initiatives, strategic planning, and organizational improvement projects.
* Attend webinars and training to stay up to date on best practices related to the company and department.
* Complete projects and other duties as assigned by the Manager.
Knowledge, Skills, and Abilities
* In-depth knowledge of customer service best practices, ensuring consistent, high-quality support across all channels.
* Demonstrated ability to manage multiple tasks and simultaneously while maintaining a high level of accuracy and attention to detail.
* Advanced problem-solving and analytical abilities, with a focus on resolving issues efficiently and accurately.
* Highly adaptable in fast-paced environments, able to respond effectively to shifting priorities and business needs.
* Sound decision‐making abilities, including evaluating complex information and determining appropriate actions.
* Maintaining professionalism and composure while working with a variety of personalities and situations.
* A flexible, team-oriented self-starter who thrives in a startup environment.
* Strong escalation management and innovative problem-solving skills, with a creative approach to overcoming challenges.
* Must be coachable, open to receiving feedback for continuous improvement, and willing to share insights on process enhancements for the company.
* Must be comfortable giving feedback to others to increase performance.
* Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
* Demonstrates effective time management, maintains accurate records, and ensures all payroll tasks are completed in…
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