Assistant Community Manager - Rock Springs, WY

Provides excellent internal and external customer service

• Greets and assists residents and prospective residents
• Answers and directs incoming calls
• Prioritizes customer service ahead of other tasks and ensures that customers receive prompt and courteous service
• Displays productive, professional conduct and professional attire, per Ascentia policy, at all times
• Maintains satisfactory Customer Service Assessment scores
• Inspects grounds, common areas and amenities on a daily basis to ensure compliance with company curb appeal standards and procedures
• Proactively and reactively inputs maintenance work orders to anticipate and resolve resident issues
• Follows up to ensure work order completion and resident satisfaction, when applicable

Assists prospective residents through the leasing process, in accordance with Ascentia policies and procedures and Fair Housing regulations

• Maintains knowledge of and provides accurate information in relation to market rent rates, occupancy rates, move-in specials, sister communities and site amenities
• Shows available models/homes and highlights attractive features
• Uses selling techniques to "close the deal," obtaining a signed residential application
• Processes applications, leases and other paperwork and inputs information accurately into Yardi
• Communicates with approved applicants on move-in information and Ascentia community guidelines

Markets community through a variety of platforms to gain occupancy

• Assists in conducting market analysis
• Follows up with prospective residents in a timely fashion
• Utilizes and ensures accuracy of all marketing materials and signage
• Updates and posts online advertising regularly, to ensure accuracy

Assists with the monthly rent collection process per company guidelines

• Achieves or surpasses delinquency goals
• Prepares and delivers delinquency notices and memos and eviction paperwork
• Prepares reports and communicates regularly with Community Manager regarding occupancy and delinquency levels

Controls expenses and assists in the annual budgeting process

• Maintains daily processing of invoices in Pay Scan
• Assists the CM in maintaining adequate maintenance and office supply inventories
• Codes transactions for Bill and submits receipts monthly in accordance with policy
• Manages Purchase Order Log and Expense Notebook daily

Manages safety compliance in all aspects of the community

• Manages loss prevention in relation to safety
• Ensures appropriate PPE, MSDS and safety policies and procedures are available and utilized. Works with Maintenance Supervisor to ensure all chemicals are properly labeled
• Reports all unsafe working conditions to Maintenance Supervisor and CM immediately
• Reports all community incidents and employee injuries to the appropriate parties at the Home Office and insurance company within 24 hours of the incident or accident