Associate Director, Authorization Services Operations

Associate Director, Authorization Services Operations

We're hiring an Associate Director, Authorization Services Operations to join our Insurance Operations team.

You will drive the program governance and KPI/operational metrics setting and reporting for the Authorization Services Team. Additionally, you will support the strategy and implementation of special projects and deploy tactics that enhance our overall program value.

You will report into Senior Director, UM Optimization and Strategy.

This is a remote position, open to candidates who reside in Dallas, Texas. You will be fully remote; the approach may adapt over time and future models could involve a hybrid presence at the hub office associated with your metro area.

The base pay for this role is $162,453 - $213,220 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

• Accountable for operational reporting (progress against KPIs and operational metrics) and forecasting (FTEs needed) for all production teams
• Identify and monitor progress against all KPIs (leadership level) and operational metrics (more regularly monitoring - IP/OP auth/k, avg case time to resolution, cases/hr, etc.) and drive insights to feed downstream teams
• Set, drive and implement the department strategy to enhance program’s overall value, including determining and uncovering new opportunities
• Identify and drive execution of cost‑saving opportunities by collaborating with key departments
• Program management of important company and department strategy programs
• Continuously evaluate financial and performance metrics dashboards to drive performance improvement and create dashboards for Senior Leadership report outs
• Support the budgeting process and fiscal performance for the team in association with the leadership team
• Guide overall program governance and accountability for producing executive leadership materials (e.g., Board, Q , Strategic Updates, Operational Readouts)
• Compliance with all applicable laws and regulations
• Other duties as assigned

• 7+ years experience in healthcare strategy and operations, and/or related field
• 4+ years of experience managing individual contributors
• 3+ years project planning experience

• Master’s degree
• Utilization Management experience
• Management Consulting experience with a focus on healthcare
• Experience in leading large‑scale cross‑functional initiatives
• Experience with Excel and financial modeling

Full‑time employees are eligible for medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.