Director Of Corporate Operations

Storage Asset Management is a property management and consulting company that specializes in self-storage. With over 70 years of executive industry experience, SAM employs an incredible team of employees on every level. Voted Best Places to work in PA 2021, 2022, 2023, 2024, and 2025!

Storage Asset Management is proud to have over 900 employees at the store, regional and corporate office level.

Summary: This full-time position will lead, alongside the VP of Corporate Operations, the Home Office Operations support team including Vendor Management, Site Operations Audits, ops coordination, and other functions. Interact with all company departments, site teams, store owners, and vendors.

Benefits of Joining SAM:

• A dynamic company with an award-winning culture
• A clear path for advancement within our thriving company
• Competitive pay with bonus potential
• Paid time off
• Paid maternity and paternity leave
• Comprehensive healthcare and 401(k) plan
• Short-Term & Long-Term disability insurance

Essential functions of the role that can be performed with or without reasonable accommodation.

• Build and lead a high-performing team and own the direct supervision, priority alignment, and professional growth of department personnel in operational support, Vendor Management, and the Site Operations Audits departments
• Proactively lead the department to ensure the ongoing development of the team members and the successful accomplishment of set goals.
• Collaborate with various departments in developing processes and policies, planning meetings, and communicating important information throughout the organization
• Initiate and guide continued improvements and efficiency gains in Site Operations Audit processes, policies, tools, reports, etc.
• Help identify and implement continued efficiency increases throughout SAM
• Liaison between various Home Office departments and the field
• Drive meaningful collaboration with all company departments, site teams, store owners, and vendors
• Analyze results and find opportunities to grow revenue, control costs, and improve processes
• Directly answer and address difficult issues and lead continuous improvement
• Provide direct, actionable (positive or corrective) feedback to others
• Negotiate, work with, and develop positive relationships with outside vendors and resources
• Help govern the operational intake process and optimize intercompany workflows, forms, reports, and communications to eliminate cross-departmental silos
• Ability to travel is required (for trade shows, conferences, vendor meetings, and regional meetings)
• Valid driver license is required due to periodic travel requirements
• In office scheduling requirements are determined by your supervisor and are subject to change at any time.
• Walking
• Standing
• Talking in person
• Talking on phone
• Hearing on phone
• Vision for close work
• Driving
• Color/depth perception
• Repetitive motion
• Keyboarding
• Using hands to feel/hold

Education and/or Experience Requirements:

• Bachelor’s degree in Business Administration or Management (preferred)
• Associates degree or commensurate level of experience in a related field required
• Five (5) + years in self-storage or retail/services
• Seven (7) + years in a leadership position (preferred)
• Solid understanding of metrics and financials in self-storage or retail/services
• Proven track record of evaluating processes, recommending best business practices, and implementing effective processes.
• Prior experience with developing and/or participating in high-level strategic planning and development of initiatives to guide our company’s continued growth.
• Excellent written and verbal communication skills.
• Strong computer skills with experience in Microsoft Office (Word, Excel, Outlook, etc.)
• Great organizational, project, and time management skills.
• Proven ability to hire, train and retain talent
• An analytical mind with a strategic ability
• Understanding of data analysis, short & long-term goal setting, ROI forecasting, and negotiations.
• Initiates and seeks personal development

Work Hours: In a typical week, this position requires a minimum of 40 hours of regular and predictable attendance. Occasional weekend work may be required.

Work Environment: This work is usually performed with normal noise levels and minimum exposure to hazardous conditions. Employees in this position are required to reside in a state where SAM is registered to conduct business.

SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.