Western Regional Outreach Manager; Administrative Officer

As a Western Regional Outreach Manager with the Insurance Department, you will help lead outreach programs that support consumers across the region. This role is perfect for someone who wants to build partnerships, share information, and guide a team of Outreach Specialists. You will play an important part in improving public understanding of insurance issues. Take advantage of this opportunity to make a strong and positive impact across the Commonwealth!

This position leads outreach and engagement work across the western region and supervises a team that supports consumers and communities. Work involves planning events, managing communication efforts, and guiding policies that improve the public outreach mission. As a Western Regional Outreach Manager, you will perform the following duties:

• Outreach Leadership: Guide outreach activities across the region and participate in events that educate consumers
• Emergency Response: Assist citizens during critical incidents by providing insurance-related information on-site
• Program Planning: Develop outreach plans, policies, and procedures to support engagement goals
• Complaint Resolution: Identify public concerns and direct issues for formal investigation when needed
• Data Analysis: Track outreach results and review trends to improve programs and communication efforts
• Team Supervision: Direct Outreach Specialists, assign tasks, and support staff development and training

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time.
  
  Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of experience in progressively responsible and varied office management of staff work in public or private organization, including experience in personnel management budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for…