Remote General Manager, Customer Operations & P&L

Summary

The General Manager, Customer Business Unit manages site-wide strategy and change implementation across multiple teams, overseeing customer-dedicated groups in operations, program management, production, engineering, and supply chain. They contribute to the strategic direction for sites with moderate complexity, including customer, technology, services, and pricing. Accountable for global projects and P&L, resolving complex issues with long-term impact. The General Manager, Customer Business Unit develops and implements new strategies, participating in the establishment of strategic plans.

They are responsible for planning, budgeting, and cost management. They direct activities through department managers, reviewing performance and compensation. This role requires interaction with executives and major customers and the handling of negotiations, and may represent the organization in public events. Remote Position:
Yes.

• Provides direct and indirect supervision to all subordinate managers and employees at a site performing highly specialized roles in several major functions or departments in consultation with the GM or Functional/External Functional Leads, including significant contribution to site-wide strategy deployment, long-term planning, objective setting, policy formation, interpretation and management while providing latitude and discretion to subordinates.
• Develops new strategies, policies, practices, methods, programs or techniques and utilizes them to establish new strategic direction that is site-wide or multi-site specific.
• Implements new strategies across groups site-wide, and may be leveraged for strategy deployment by other sites.
• Manages multiple customer dedicated teams including Operational Program Management, Production, Engineering and Supply Chain resources, and is responsible for P&L for Customer Operations.
• Responsible for production, engineering support and cost management including bid approvals, managing the customer programs to achieve planned revenue, MVA and cost of capital, meeting all commitments and schedules, and developing action plans to correct out-of-plan conditions.
• Responsible for customer forecasting, planning and monitoring production efficiency, execution of forecast strategy and strong participation in bid preparation. Jointly responsible with the Global Account Team for Customer satisfaction, setting performance objectives and execution plans to ensure product, programs and projects will be on schedule, highlighting good performance and positioning perceived performance issues in context. Examples of programs requiring day-to-day Customer Operations Management include MRP volumes and commitments, new product development support, prototype builds, new product introduction, manufacturing readiness reviews, and contract/DOU execution and lean customer relationship management.
• Responsible for reviewing, analyzing and reporting program performance and taking action where performance is not acceptable.
• Conducts monthly operations and customer operations review meetings and quarterly customer performance reviews.
• Responsible for KPIs that may include inventory, revenue forecasting, staffing and development, expense, financial profitability, manufacturing efficiency and customer satisfaction, among others.

• Essential
  
  Skills:
  • Excellent analytical, negotiation and problem resolution skills.
  • Ability to establish business unit goals and coordinate a wide variety of resources to meet financial, quality and delivery metrics.
  • Ability to effectively communicate with a wide variety of internal and external customers.
  • Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high performance levels within tight time deadlines in a highly dynamic environment.
  • Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
• Experience:
  • Commercial and business expertise (P&L Management and Strategy Development).
  • Experience in multiple operational disciplines.
  • Twelve or more years of relevant experience.
• Knowledge:
  • In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit.
  • In-depth knowledge of manufacturing, the production process, testing, quality and the tools and equipment used in production in a highly dynamic environment.
  • Working knowledge of Lean and Six Sigma.

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel is required.
• Above demands are carried out within the local existing Health and Safety guidelines.

The stated range includes Base Salary…