Member Account Protection Manager; Anaheim, CA

Position Summary

The Member Account Protection Manager (Manager) manages and administers Wescom Financial’s fraud prevention and investigation program, including the insider fraud program. The Manager controls fraud losses, maintains them within budget, and prepares written analyses and Suspicious Activity Reports (SARs) in compliance with governing regulations. Responsibilities include managing the Member Account Protection staff (Fraud Analysts and Fraud Investigators), directing fraud claim intake, response, and management programs in compliance with Regulation E, Regulation Z, and NACHA, and making organizational decisions concerning special projects.

The Manager oversees insider fraud investigations, collaborates with Human Resources on disciplinary actions, aligns departmental initiatives with corporate strategy, and cultivates a culture of fraud awareness throughout the organization.

The Manager has profound expertise in fraud detection and mitigation strategies across various fraud types, including check fraud, kiting, Zelle, ACH, online/mobile banking, and card fraud. Responsibilities include configuring and operating enterprise fraud detection systems (Actimize, Velera, FDR, Spend Trend, Advance Defense, etc.), tuning them for optimal results while maintaining compliance with policies and the legal framework. The Manager consults with stakeholders, makes risk-balanced decisions, facilitates senior leadership alignment, drives fraud awareness through training, and leads strategic initiatives with significant organizational impact.

The Manager also prepares fraud reports for management and board committees, manages fraud within the credit union’s risk appetite, and maintains detailed documentation of decisions and rationales.

Member of Management Team: joins all management members to review and address member service delivery, operational policies, employee issues, quality control, planning, and other Wescom activities. Eligible for the Credit Union’s Management Team Incentive Program and Team Award.

• Bachelor’s degree required.
• At least ten years of experience investigating all aspects of financial fraud with a high degree of complexity.
• At least seven years of supervisory experience.
• Strong knowledge of applicable regulations, particularly Identity Theft Red Flags and the Bank Secrecy Act.
• Certified Fraud Examiner (CFE) or other relevant professional designation required.
• Excellent investigative and interviewing techniques, strong organizational and research skills, and the ability to maintain confidentiality.
• Proficiency in Microsoft Office, Symitar, Actimize, FinCEN BSA e-File, and related support systems.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rates, ratios and percentages.

The employee must stand, walk, sit, use hands, reach, climb or balance, stoop, kneel, crouch, crawl, talk or hear, taste or smell, and occasionally lift up to 10 pounds. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position may qualify as Remote or Hybrid with a home base at a Wescom office. The work environment is moderately quiet and non-smoking. Reasonable accommodations may be made for individuals with disabilities.

Applicants for a Hybrid/Remote position must reside within Wescom service areas:
Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial, Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties.

163E

Salary Pay Range: $ - $