District Manager, Management

General Purpose

Accountable for all phases of district operations. Manages and controls the operation of an assigned district to ensure consistency with Company standards and expectations. Responsible for conducting store visits focused on people, customer service, store contribution, and adherence to shrink reduction initiatives, including the administration, tracking and follow-up for all visits. Ensures all Company standards and best practices are executed with excellence in all assigned locations.

Leverages all available data to understand, problem‑solve and proactively support business trends. Provides leadership and guidance to stores to ensure that district sales and profit goals are achieved while meeting customer service goals. Responsible for recruiting, training and developing store management teams.

• Recruit and select highly talented people and build succession plans designed to meet Brand and Company growth goals. Collaborate with peers to develop a company‑wide talent pipeline.
• Ensure consistent application of performance‑management practices including annual performance appraisals, progressive counseling activities and development plans.
• Ensure compliance with Ross HR policies and procedures.
• Handle employee‑relations issues, ensuring partnership with HR and LP organizations.
• Maintain adherence to company safety policies and ensure the safety of associates and customers.

• Serve as a point of contact for customer service issues in the district.
• Respond quickly and effectively to all customer inquiries.
• Ensure that an excellent level of customer service is provided in all assigned locations.

• Responsible for the management of and continuous monitoring of all actual expenditures to be within budget.
• Control payroll hours toward the plan, as the primary controllable expense, while adjusting to current business trends.
• Ensure a safe, accident‑free environment for all customers and associates. Maintain compliance with all state, local and federal regulations.

• Demonstrate and drive loss‑prevention initiatives and awareness programs.
• Meet company shrink goals.

• Ensure proper merchandising presentation and organization by adhering to the company’s merchandising philosophy and processes.
• Assess and escalate any inventory level discrepancies.

• Building Effective Teams
• Ensuring Accountability & Execution
• Developing Talent
• Managing Conflict
• Collaboration
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities.
• High school degree or equivalent required; bachelor’s degree in a related field preferred.
• Five or more years of retail management or operations experience.
• Valid driver’s license required.
• Travel required.

Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements:
Ability to see information in print and/or electronically.

For hybrid role:
Requires regular in‑office presence for team interaction, meetings, collaboration, client support, mentoring, coaching, and/or feedback. The role can perform duties effectively using a combination of in‑office and remote work.

Store Managers

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.