Remote Manager, Client Services; Canada West; Windsor

Overview

Stack Adapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI‑powered Stack Adapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey.

Manager of Client Services (MCS) – Revenue Team, Western Canada. This key leadership role reports to the VP of Client Services and focuses on building and scaling a high‑performing team of Account Managers, driving account retention, uncovering growth opportunities, and ensuring best‑in‑class client service.

• Lead a team of Account Managers, ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies.
• Track, monitor, and evaluate quarterly revenue targets for each AM, with account retention and growth as the main objectives.
• Coach the AMs to develop strategic plans to achieve objectives and capitalize on opportunities within their portfolios, providing proactive support for the team’s largest and high‑potential accounts.
• Reinforce a commercial mindset within the team, ensuring AMs own the full client lifecycle—from onboarding through renewal and expansion.
• Lead hiring, onboarding, and performance‑planning efforts to build a high‑performing, client‑first culture, with individualized growth plans for each team member.
• Identify opportunities to increase team efficiency through development of tools, procedures, processes, or education initiatives.
• Collaborate with other department leads to represent the Client Service team’s best interests, share feedback, and propose solutions to relevant issues.
• Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant.
• Provide in‑depth client consultation on Stack Adapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
• Lead in‑person and virtual meetings, presentations, Quarterly Business Reviews, and training/education sessions.
• Travel as necessary.

• 3+ years of experience managing a team, with a proven ability to lead from the front and inspire high‑performing teams.
• 5+ years of experience in account management, planning, and execution in the programmatic advertising space.
• Deep knowledge of Real‑Time Bidding (RTB) and programmatic advertising, with hands‑on experience with DSPs and Ad Networks.
• Experience using platforms such as Google Ads, Facebook Ads, or other DSPs in a self‑serve capacity.
• Strong track record of managing client relationships, driving revenue growth, and delivering measurable results.
• Ability to grasp and communicate technical concepts, with platform expertise and comfort navigating complex ad tech solutions.
• Proven success in overcoming challenges, making data‑driven decisions, and designing creative, scalable solutions.
• Strong cross‑functional collaboration skills, able to influence and drive adoption of new processes and ideas.
• Detail‑oriented and highly organized, with excellent time‑management skills.
• Proactive, solutions‑oriented, and comfortable working in a fast‑paced, evolving environment.
• Strong written and verbal communication skills, with the ability to build trust and alignment across teams.
• Genuine interest in digital advertising and an eye on emerging trends and innovations.
• Bonus: experience with Stack Adapt.

• Highly competitive salary + commission structure.
• RRSP/401K matching.
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off.
• Access to a comprehensive mental health care platform.
• Health benefits from day one of employment.
• Work‑from‑home reimbursements.
• Optional global WeWork membership for those who want a change from their home office.
• Robust training and onboarding program.
• Coverage and support of personal development initiatives (conferences, courses, etc.).
• Access to Stack Adapt programmatic courses and certifications to support continuous learning.
• Adequate parental leave policy.
• Friendly, welcoming, and supportive culture.
• Social and team events.

Stack Adapt is a diverse and inclusive team of collaborative, hardworking individuals. All identities are welcome, and we encourage sharing pronouns if you wish. If you have any requests or requirements for support during the interview process, please let our Talent team know.