Area Director of Operations - Eastern Oregon

Area Director

Oxford Collection is excited to announce an opportunity for an experienced and dynamic Area Director to lead our Pendleton location while providing operational oversight and support to our properties in Hermiston, Oregon and Yakima, Washington creating an opportunity to earn a performance driven bonus potential exceeding 20% of your annual base pay.

The ideal candidate is a hands-on leader who excels at building strong teams, mentoring hotel leaders, and driving operational excellence. This individual will possess a strong financial acumen, exceptional attention to detail, and a commitment to maintaining brand standards while delivering outstanding guest experiences.

If you are a results-driven hospitality leader who enjoys developing people, improving performance, and creating exceptional guest experiences, we would love to hear from you.

What We Offer:

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Position Summary:

The Area Director provides leadership and direction to the General Managers assigned within their specific area. This position will continue the duties and responsibilities of the General Manager, ensuring the requirements are met for their assigned property.

Essential Duties & Responsibilities:

• Provide direct operations support to specific hotels
• Assists specific hotels to achieve goals and objectives to include operational support, monitoring profitability, guest satisfaction and employee satisfaction
• Responsible for directing management in accordance with the policies and practices of the company
• Responsibilities include the development and implementation of strategies for meeting goals in the areas of revenue generation, market share performance, guest satisfaction, and net operating income
• Ensures that general managers have clear and concise goals
• Provides coaching and mentoring to assigned managers
• Audits hotels for compliance through trip checks
• Reviews all employee relations issues that are identified by General Manager
• Make certain that all company standards and controls are being implemented and followed

Operations:

• The Area Director is responsible for the daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards
• Oversee the control of operating costs
• Communicate with guests and provide exceptional services and ensure resolutions are provided
• Communicate and investigates all employee and guest safety and other incidents
• Completes monthly and quarterly budget reviews
• Reviews invoice details, collections and reconciliations
• Audits and corrects any discrepancies within the reservation system
• Participates and leads in revenue management process
• Facilitates effective communication both upstream and downstream between the property's general manager and hotel staff
• Reviews and completes long and short-term goals of the hotel
• Manages cost control and expenditures
• Regularly inspects property for cleanliness and overall presentation of the hotel
• Continuous communication with home office
• The Area Director may need to provide coverage for a property if a Task Force Manager is unavailable

Employee Development:

• Completes and assigns the following processes to department managers: recruiting, hiring, training and employee development
• Communicate and investigate any issues with regards to employee relations; simultaneously communicating to home office
• Oversees the Safety Program and assists with RTW program
• If needed, review the schedule and complete payroll

Customer Relations:

• Communicates clearly, effectively and timely with guests in person and through other means of communication
• Continuously reviews staff overall training and customer service

Other:

• Adhere to attendance policies and maintain regular availability
• May Participate in hotel drivers program
• Other duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right…