Operations Manager

Operations Manager

BRYTESIGHT is seeking a dynamic and highly organized Operations Manager to lead our operations in Flower Mound. In this role, you will own our workplace environment, streamline cross-functional workflows, and implement operational procedures that support our growing team. The ideal candidate seamlessly blends project management, financial stewardship, and people leadership to ensure a highly productive and engaging workplace.

• Daily Operations:
  Own day-to-day home office operations, establishing and refining standard operating procedures (SOPs) to enhance productivity and efficiency.

• Execution & Quality Assurance:
  Drive operational discipline across project life cycles to ensure consistent, high-quality results for clients.

• Cross-Functional Collaboration:
  
  Act as the primary bridge between departments, ensuring seamless alignment and support for corporate initiatives.

• Project Tracking:
  Maintain and optimize a centralized project management system, tracking key milestones and delivering progress updates to senior leadership.

• Issue Resolution:
  Serve as the primary point of contact and escalation path for client inquiries, building-related issues, and internal workflow bottlenecks.

Project & Resource Management

• Workforce Planning:
  Maintain manpower and workload calculations. Analyze backlog and forecasted sales to project workforce utilization, identifying resource and hiring needs against costs and anticipated revenue.

• Project Controls:
  Manage the execution and coordination of ASRs (Additional Service Requests) and change orders throughout the project lifecycle, ensuring accuracy through final billing and reconciliation.

Team Supervision & Culture

• People Management:
  Direct, mentor, and lead a diverse team—including consultants, subject matter experts (SMEs), project managers, sales, and administrative staff.

• Culture & Engagement:
  Partner closely with HR to champion employee engagement, optimize the workplace experience, and maintain a supportive performance culture.

• Continuous Improvement:
  Actively participate in leadership coaching, identifying personal development opportunities and driving continuous growth across the team.

Financial Administration & Vendor Management

• Fiscal Oversight:
  Manage operational expenses, execute cost-saving initiatives, and provide accurate monthly financial reporting and forecasting.

• Billing & AR:
  Partner with the finance team to oversee invoicing support, accounts receivable tracking, and billing reconciliation in alignment with financial best practices.

• Contract Administration:
  Oversee the timely and accurate execution of BRYTESIGHT contracts and associated compliance documents (vendor setup, certificates of insurance, lien waivers, etc.) for both clients and vendors.

• Education:
  
  Bachelor's degree in Business Administration, Project Management, or a related field preferred.

• Experience:
  
  4+ years of progressive experience in business operations, office management, project coordination, or an operational leadership role. Proven track record of directly supervising staff.

• Technical Proficiency:
  Advanced expertise in Google Workspace and hands-on experience utilizing modern project management and CRM platforms.

• Financial Acumen:
  Proficiency in budget administration, basic accounting principles, accounts receivable, financial tracking, and cost-benefit analysis.

• Core Competencies:
  
  Exceptional written and verbal communication skills; robust decision-making capabilities; and a natural ability to multitask, prioritize, and remain calm under pressure in a fast-paced environment.