Store Online Communications Manager

Apple Store Online Communications Manager

Lead a team of software developers and technical project managers to build, scale, and optimize direct‑to‑customer transactional communications that reach millions of Apple customers daily.

• Develop trusted cross‑functional relationships, translating between technical and business teams to drive what matters from ideation to execution.
• Oversee the development and deployment of worldwide transactional communications (Email, SMS, etc.) across Apple Retail platforms, coordinating work methods, execution, and results.
• Present information, insights, and strategic recommendations to Leadership and cross‑functional peer groups, adapting your communication style to align with the audience and drive strategic discussions.
• Advocate for the customer experience through all written communications, maintaining a sensibility for the Apple brand.
• Manage and inspire a high‑performing team of technical project managers and software developers through their individual development plans, provide timely feedback, and manage performance reviews and calibrations.
• Foster Apple Retail culture by creating a diverse, inclusive, and trusting environment, modeling the highest standards of conduct, ethics, and strict adherence to Apple’s values of confidentiality.
• Propose and implement process improvements for your team and across cross‑functional work streams to build best‑in‑class, scalable customer outreach infrastructure.
• Collaborate with engineering leads and product management to share critical program tracks, assess the impact of new features, and prioritize roadmaps and Capital Plans.

• 7 years of experience in project/program management, including leading cross‑functional partners in a technical field.
• 3 years of experience mentoring and guiding others through developmental and timely feedback, project milestones, and deliverables.
• Experience leading and collaborating with cross‑functional teams (engineering, product, operations) to translate business requirements into technical solutions without direct management authority.
• Proficiency driving multiple high‑impact projects simultaneously.
• Experience fostering a diverse, inclusive, and collaborative team culture within a geographically distributed workforce.
• Ability to work outside of typical business hours and flexibility to travel per business needs.

• 10+ years of experience leading cross‑functional teams with worldwide scope.
• Subject matter expertise in transactional communications, direct‑to‑customer messaging channels, and related infrastructure.
• Experience managing remote or globally distributed teams across multiple time zones.
• Technical leadership experience, including familiarity with templating engines (such as Apache Velocity) and fundamental software development.
• Background presenting to and influencing senior leadership.
• PMP, Scrum Master, or related project management certifications.
• Experience navigating confidential information and complex, matrixed organizational structures.

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