Operations Manager

Job Description

Operational Leadership & Process Optimization

• Daily Operations: Own day-to-day home office operations, establishing and refining standard operating procedures (SOPs) to enhance productivity and efficiency.
• Execution & Quality Assurance: Drive operational discipline across project life cycles to ensure consistent, high-quality results for clients.
• Cross-Functional Collaboration: Act as the primary bridge between departments, ensuring seamless alignment and support for corporate initiatives.
• Project Tracking: Maintain and optimize a centralized project management system, tracking key milestones and delivering progress updates to senior leadership.
• Issue Resolution: Serve as the primary point of contact and escalation path for client inquiries, building-related issues, and internal workflow bottlenecks.

Project & Resource Management

• Workforce Planning: Maintain manpower and workload calculations. Analyze backlog and forecasted sales to project workforce utilization, identifying resource and hiring needs against costs and anticipated revenue.
• Project Controls: Manage the execution and coordination of ASRs (Additional Service Requests) and change orders throughout the project lifecycle, ensuring accuracy through final billing and reconciliation.

Team Supervision & Culture

• People Management: Direct, mentor, and lead a diverse team—including consultants, subject matter experts (SMEs), project managers, sales, and administrative staff.
• Culture & Engagement: Partner closely with HR to champion employee engagement, optimize the workplace experience, and maintain a supportive performance culture.
• Continuous Improvement: Actively participate in leadership coaching, identifying personal development opportunities and driving continuous growth across the team.

Financial Administration & Vendor Management

• Fiscal Oversight: Manage operational expenses, execute cost‑saving initiatives, and provide accurate monthly financial reporting and forecasting.
• Billing & AR: Partner with the finance team to oversee invoicing support, accounts receivable tracking, and billing reconciliation in alignment with financial best practices.
• Contract Administration: Oversee the timely and accurate execution of BRYTESIGHT contracts and associated compliance documents (vendor setup, certificates of insurance, lien waivers, etc.) for both clients and vendors.

• Education: Bachelor’s degree in Business Administration, Project Management, or a related field preferred.
• Experience: 4+ years of progressive experience in business operations, office management, project coordination, or an operational leadership role. Proven track record of directly supervising staff.
• Technical Proficiency: Advanced expertise in Google Workspace and hands‑on experience utilizing modern project management and CRM platforms.
• Financial Acumen: Proficiency in budget administration, basic accounting principles, accounts receivable, financial tracking, and cost‑benefit analysis.
• Core Competencies: Exceptional written and verbal communication skills; robust decision‑making capabilities; and a natural ability to multitask, prioritize, and remain calm under pressure in a fast‑paced environment.