Director, Professional Services- Delivery Global Projects

Director of Professional Services — Pagero

Thomson Reuters, through its Pagero business, is seeking a Director of Professional Services to lead a global delivery portfolio within our fast-growing e-invoicing and compliance network.

This is a senior leadership role responsible for delivering complex, multi-country programmes for enterprise clients while scaling a high-performing global delivery organisation. You will own one of our core project portfolios, leading managers and project teams, and partnering closely with Product, Regulatory, and Commercial functions to ensure consistent, high-quality delivery.

If you bring strong commercial judgement, global programme leadership experience, and a focus on building effective teams in evolving environments, this is a high-impact opportunity.

• Own a portfolio of global client programmes, ensuring delivery across multi-country implementations
• Lead and develop a team of managers and project professionals (~40 employees)
• Set portfolio priorities, governance, and delivery standards aligned to business objectives
• Oversee financial performance, including forecasting, utilisation, and margin
• Act as escalation point for complex programmes, ensuring risks and dependencies are managed
• Partner cross-functionally to align services with product, regulatory, and client requirements
• Engage senior client stakeholders to support delivery outcomes and long-term relationships
• Drive continuous improvement in delivery execution and operating model

• Extensive experience leading global professional services or project portfolio delivery in a SaaS, software, or consulting environment
• Proven track record delivering complex, multi-country programmes with senior stakeholder exposure
• Strong commercial and financial acumen, with ownership of performance metrics
• Experience leading managers and scaling delivery teams in a matrix organisation
• Understanding of enterprise software delivery, ideally within e-invoicing, tax, P2P/O2C, or compliance-driven environments
• Confident communicator (in English), able to operate effectively across functions and at senior levels

• Experience with global compliance or digital transaction platforms
• Background in finance transformation or document automation
• Additional European languages (e.g. Spanish or French)

• Hybrid Work Model:
  We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance:
  Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth:
  By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits:
  We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture:
  Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values:
  Obsess over our Customers, Compete to Win, Challenge (Y) our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact:
  Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:
  We are…