Operations Manager

Fixed Operations Manager

Reporting to a District Manager, a Fixed Operations Manager is a front‑line sales and management position responsible for leading organic revenue growth and developing Technicians at a limited number of work‑sites.

• Acts as Team Leader and mentor to Technicians.
• Maintains daily contact with Technicians both in‑person and over‑the‑phone.
• Schedules Technicians and distributes workload.
• Works with DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs.
• Hires new Technicians and coordinates the smooth transition through orientation into regular service.
• Ensures Technicians receive appropriate technical support to maximize production.
• Shares methods, aids, and techniques to enhance Technician performance.
• Identifies high‑potential Technicians and schedules advanced and cross‑training opportunities.
• Communicates employee strengths and opportunities for improvement.
• Provides balanced "in‑the‑moment" feedback.
• Proactively addresses performance deficiencies and takes steps to correct.
• Writes development plans when necessary.
• Authors and conducts formal performance reviews annually.

• Acts as the "Pivot‑point" between customers, Technicians, and home office.
• Initiates new business relationships at auctions, rental agencies, and auto dealers.
• Builds on current customer relationships to effectively expand into new services.
• Educates client managers and service writers about reconditioning services such as PDR, partial bumper and wheel restoration.
• Conducts weekly/monthly utilization review of client/department accounts.
• Checks the quality of reconditioned repairs to ensure Company standards.
• Utilizes quality checks as aids to create additional revenue opportunities.
• Leads monthly Technician meetings to share the happenings and direction of the Company.

• Oversees compliance with all facility regulatory standards and Company policies.
• Ensures Company supplies, tents, vehicles and equipment are kept clean and orderly.
• Manages supply levels and inventories while controlling shop waste.
• Reinforces Company expectations regarding professionalism (i.e., customer service, quality, dress code).
• Prepares operational updates and Technician performance reports.
• Maintains accurate records of operational metrics and projected spending.
• Manages maintenance procedures and directives for facility safety.
• Creates a disciplined approach to safety and implements safety protocols.

• Experience coaching and managing team performance.
• Background managing multiple projects with various timelines and often conflicting priorities.
• Service orientation with ability to work across sales channels to create added value.
• Demonstrated presentation skills.
• Credible and persuasive communicator and active listener.
• Solid understanding of financial results and material costs.
• Proper judgment and common‑sense decision‑making when solving problems and creating solutions.
• Knowledge of pertinent local and federal environmental, health, and safety regulations.

The starting compensation is expected to be: $65,000 – $72,000 per year. We offer a competitive and comprehensive benefit package, including paid time off, medical, dental, vision, and a 401(k) match (50% on the dollar up to 7% of employee contribution).

Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
* ADA Disclosure:
Any candidate who feels that they may need an accommodation to complete this application, or any portions of the same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss their specific needs. Please feel free to contact us at