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Remote: Head of Customer Experience & Success
Remote / Online - Candidates ideally in
Ames, Story County, Iowa, 50011, USA
Listed on 2026-06-28
Ames, Story County, Iowa, 50011, USA
Listing for:
Bound
Remote/Work from Home
position Listed on 2026-06-28
Job specializations:
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Management
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Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Bound is seeking a Customer Experience Director to lead and scale its customer experience across onboarding, support, and data operations. This role requires strategic leadership, operational excellence, and the ability to manage cross-functional teams. The ideal candidate will have over 10 years of experience, including managing managers, and a proven track record in customer engagement and success.
The position is hybrid, requiring flexibility in work hours to accommodate the needs of customers and the business. Bound values a culture of learning and excellence, emphasizing moments that matter.
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