Sr. Manager, Technology Program Manager - IT Support Services; ITSS Care and Clinical Domain- Remote or Hybrid in MN

Principal Technology Project / Program Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Principal Technology Project / Program Manager provides new capability enablement, delivery and people leadership in the Care and Clinical business for complex IT Support Services (ITSS) initiatives. This role is accountable for program outcomes, operational readiness, and team performance, ensuring technology changes are delivered in a manner that is supportable, scalable, and sustainable.

In addition to leading large, cross portfolio programs, this role directly manages and develops project management talent, sets delivery standards, and builds scalable enablement capability across ITSS. The role operates with a high degree of autonomy, influencing Director and VP level stakeholders while shaping both what we deliver and how we deliver it.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Program & Portfolio Leadership
  • Lead large scale, highly complex programs spanning multiple projects, operational domains, and business partners, often with enterprise or clinical impact
  • Define program strategy, operating model, success metrics, and delivery approach
  • Establish and govern cross initiative dependencies, ensuring alignment to Optum priorities and Project management standards
• Operational Readiness & Enablement Strategy
  • Understands the ITSS operational readiness for the standard Care model & solutions for gap analysis for new and changing technologies, ensuring consistent service introduction and supportability outcomes
  • Serve as a principal decision authority for readiness, risk acceptance, and launch sequencing
  • Influence upstream designs to embed support, sustainability, and customer experience from inception
• People & Team Management
  • Provide direct people leadership for Project Managers, Senior Project Managers, and/or Consultants within ITSS Enablement and indirect leadership to project team members
  • Set clear performance expectations, delivery standards, and role clarity aligned to TPM capability models
  • Coach, mentor, and develop team members, supporting career progression, skill growth, and promotion readiness
  • Allocate work strategically across the team, balancing capacity, capability, and development needs
  • Conduct performance management activities, including:
    • Goal setting and alignment
    • Ongoing feedback and coaching
    • Performance and talent reviews
  • Build a high performing, accountable delivery culture emphasizing ownership, operational rigor, and outcomes
  • Serve as a role model for Optum leadership behaviors, inclusion, and cross team collaboration
• Executive & Cross Functional Influence
  • Act as a trusted advisor to Directors, VPs, and senior leaders across Technology, Operations, and Clinical partners
  • Lead executive level discussions to resolve delivery risk, resource conflicts, and prioritization
  • Represent ITSS Enablement in enterprise forums, advocating for frontline support, end user experience, and operational excellence
• Governance, Risk & Financial Stewardship
  • Own program level governance, RAID management, and escalation models
  • Proactively identify and mitigate operational, technical, and organizational risk
  • Manage resource planning and financial considerations across programs to ensure delivery efficiency and value realization
• Capability Building & Organizational Maturity
  • Establish and refine delivery frameworks, playbooks, and enablement assets to scale ITSS performance
  • Drive standardization and continuous improvement across processes, tools, and delivery practices
  • Influence TPM maturity beyond ITSS, contributing to broader Optum delivery excellence

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree or equivalent experience
• 8+ years of progressive technology project and/or program management experience
• 5+ years of experience in healthcare, clinical, or regulated environments
• Experience operating effectively in highly matrixed, enterprise environments
• Demonstrated people management experience, including performance management and coaching
• Proven success leading large,…