Utilities & Ancillary Revenue Associate

• Location 8902 North Meridian Street,Suite 209,Indianapolis, IN, 46260,United States
• Base Pay $65,000.00 - $70,000.00 / Year
• Employee Type FT Exempt

Investing in Communities to Transform Lives.

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People
, demonstrate Leadership at Every Level
, and are Always Learning & Innovating
. Through these core values, we make our purpose a reality, “
Investing in Communities to Transform Lives.”

The Utilities & Ancillary Revenue
Associate is responsible for optimizing all utility and ancillary income services across the Birge & Held portfolio. This role serves as the centralized subject matter expert for utility setup, migrations, vendor management, submeter health, and revenue optimization initiatives as part of the larger Revenue Management team.

The Associate, Utilities & Ancillary Revenue partners cross-functionally with Operations, Construction, IT, Accounting, Asset Management and external vendors to ensure seamless transitions during acquisitions and dispositions while maximizing cost recovery and ancillary income opportunities.

This position report to the Vice President of Revenue Management. This is a hybrid position that combines both in-office and remote work.

• Manage all aspects of utility services across the Birge & Held portfolio, including managed and flat-rate utility programs.
• Oversee water, sewer, gas, trash, stormwater, common area electric, and electricity services.
• Monitor utility performance and recovery levels to ensure optimization and cost efficiency.
• Evaluate and recommend cost-saving opportunities related to utility services and vendor contracts.
• Meet or exceed the utility recovery rate target at each community in the portfolio. (e.g. 92%+)

• Lead all utility-related onboarding activities for new acquisitions, including:
• Collection and review of due diligence documentation
• Determination of utility billing structure and recovery methodology
• Implementation and rollout of utility services
• Lead all utility transitions for property dispositions, including cancellation and/or transfer of services.
• Collaborate with Construction to ensure seamless transition of permanent utilities from construction phase to operational management.

• Monitor properties utilizing submetered utilities to maintain 98–100% meter health.
• Coordinate subcontractors for service and repair of submeters as needed.
• Oversee prebill review processes to ensure accuracy and compliance.
• Manage all utility-related vendor relationships and master service agreements.
• Negotiate, evaluate, and recommend vendor partnerships that drive operational efficiency and financial performance.
• Monitor vendor performance and service delivery standards.

• Evaluate existing and emerging ancillary income programs to drive additional revenue.
• Regularly review fee structures (expense and income) to ensure portfolio-wide revenue optimization.
• Partner with Operations leadership to implement income-enhancing initiatives across sites.

• Provide training and ongoing support to team members regarding utility management software and related processes.
• Assist IT and Technology with telephony-related property items including call trees, voicemail systems, and IVR setups.
• Serve as a subject matter expert and resource for site teams and leadership on utility and income-related matters.

• 1–5 years of experience in multifamily utility management or related field.
• Experience with Real Page, UEM, RUM, or similar utility management platforms.
• Experience with Ratio Utility Billing (RUBS) or submetering programs.
• Strong analytical and problem-solving skills.
• Experience managing vendor contracts or…