National Account Project Manager

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National Account Project Manager - Stanley Access Technologies, Remote

Stanley Access Technologies, a division of Allegion, is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business.

The National Account Project Manager is a fast‑paced, multi‑tasking role responsible for end‑to‑end management of national account projects (approximately 450–550 projects annually). You will be the day‑to‑day face of Allegion to assigned customers, responsible for entering and managing orders in D365, coordinating with internal teams (Credit, Contracts, Factory/Release, Billing), tracking and driving shipments and installations, and escalating issues proactively to keep projects on schedule.

We offer flexible remote work with occasional on‑site visits as needed, with the support and tools required for a successful, balanced life.

• Manage 450–550 national account projects annually from order intake through final installation and closeout.
• Read and interpret architectural drawings and specifications to identify required products and ensure compliance with project requirements.
• Enter and maintain orders in D365 (Dynamics 365), including release of orders to the factory and ordering Class 2 parts for distributor orders.
• Coordinate with Credit to resolve credit holds and ensure timely order processing.
• Serve as the primary point of contact for customers – provide status updates, gather installation dates, and respond to questions.
• Collaborate with internal branch offices to drive seamless project execution by delivering complete project files, detailed documentation, and clear installation instructions.
• Track each project’s status in a centralized tracker; maintain accurate, up‑to‑date project information (order status, ship dates, install dates, issues, next steps).
• Proactively follow projects to ensure on‑time shipment and installation; if a shipment or install does not occur, gather required information and take corrective actions to get the project back on track.
• Work with the Contracts team to obtain signed agreements and with Billing to ensure accurate and timely invoicing.
• Escalate issues promptly and appropriately using Microsoft Teams and phone calls (preferred) rather than relying solely on email.
• Communicate cross‑functionally with Factory, Operations, Distribution, and Service teams to resolve delays or quality issues.
• Provide regular reporting to account leadership on project health, risks, and recovery actions.
• Maintain documentation and audit trails for project decisions, changes, and approvals.
• Support continuous improvement by identifying process gaps and contributing ideas to increase efficiency and on‑time performance.
• Travel: less than 10%
• Preference for candidate to be in Eastern or Central Standard Time.

• 2–3+ years of project management or account management experience in manufacturing, distribution, or construction‑related fields; experience with auto doors/access controls or related products is a strong plus.
• Proficiency with Microsoft Dynamics 365 (D365) or similar ERP systems.
• Strong working knowledge of Microsoft Teams, Outlook, and Excel.
• Demonstrated ability to manage a high volume of projects (400+ annually).
• Excellent customer‑facing skills and the ability to build credibility and trust with national accounts.
• Strong problem‑solving skills and attention to detail.
• Proven ability to escalated effectively and drive cross‑functional resolution.
• Comfortable working in a fast‑paced environment and adapting to changing priorities.

• Organization and time management – capably prioritize and manage many simultaneous tasks.
• Communication – clear, concise, and proactive verbal and written communication.
• Accountability – owns issues, follows through to resolution, and takes responsibility for outcomes.
• Customer focus – acts as a reliable, responsive contact for customers and internal stakeholders.
• Team collaboration – works across teams to remove barriers and…