Cisco Cycle Services Representative; Remote

About the Role

The Life Cycle Management, Cisco Lifecycle Services Representative will be responsible for managing customer support Cisco renewal opportunities within assigned accounts. The LSR will consult with account teams providing strategic renewal pricing to not only execute accurate Cisco renewals but to drive revenue growth within region. In addition, the LSR will participate in the sales process as an extension of the Account Executives by building relationships with the Clients and Cisco Account Teams.

This position will also be responsible for providing lifecycle support throughout the duration of the customers’ renewal cycle.

• Own and execute on assigned Cisco renewal opportunities within assigned accounts
• Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal
• Work with sales to identify and present upsell opportunities within existing client base
• Position multi-year deals & co-term with other license opportunities as to increase size of deals
• Engage Cisco support teams and build accurate quotes in CCW-R, 6-12 months advance of expiration
• Provide clients with accurate renewal quote that is in alignment with established timelines
• Address and resolve install base inaccuracies to ensure customers, Cisco and Trace3 install base data are aligned and accurate
• Collaborate with customer and sales team to capture all items available to renew in the renewal scope. Identify and communicate risk. Work to close gaps in coverage
• Take actions to reduce complexity e.g., minimize # of contracts
• Participate and contribute to customer Quarterly Business Reviews as required
• Maintain accurate Net Suite data for opportunities/forecasts, client information
• Provide financing options & related information when appropriate
• Process client transactions such as orders, quotes, or returns timely and accurately
• Setup and maintain client notes, credit limits and contacts. Facilitate post-renewal system (LAMP) updates with Data Team
• Maintain and expand working knowledge of current partner renewal offerings and varying service/support levels
• Obtain Cisco training and relevant certifications as time permits
• Champion best practices, policies, and procedures
• Communicate constructively to management and team members on challenges, ideas and updates needed to enhance policies and procedures
• May perform other duties as assigned by manager

• High school diploma required. Bachelor's degree preferred
• Minimum of 5 years of Cisco maintenance renewal management or lifecycle experience required
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks
• Proven ability to manage multiple projects at a time while paying strict attention to detail to meet deadlines
• Must be a good collaborator, communicator and facilitator with customers and internal cross functional teams
• Ability to establish and execute deadlines in a fast-paced environment
• Emphasis on ability to build and maintain relationships
• Excellent oral and written communication skills
• Proficiency in CCW-R, CCW & EAMP
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, PowerPoint, Outlook) and CRM platforms. Must be competent in Excel
• Knowledge in Annuities (EA, SaaS & Subscriptions) preferred
• Good understanding of Information Technologies is a plus

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy),…