Franchise Business Consultant - Baskin-Robbins; Missouri​/Kentucky​/Illinois​/Michigan Remote

Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth.

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.
• Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.
• Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience.
• Develop a plan to coach Franchisee, through regular check-ins, to follow through on commitments.
• Track and review ongoing data and analytics to guide Franchisee actions toward their goals, commitments, and plans.
• Interpret data to provide coaching and recommendations on priorities for Franchisees to address.
• Follow up on Franchisee commitments and monitor data to check progress.
• Support Franchisees in understanding the processes for remodeling and building new restaurants.
• Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications.
• Provide support during all remodel and new store openings.
• Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth.
• Participate and work as-needed with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts.
• Monitor and support the execution of local, DMA and regional marketing plans.
• Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators.
• Partner with Field Training Team to coordinate training support to the franchisee.
• Ensure the effective use of G&A expenses within parameters set by regional leads.
• Complete all responsible administrative functions and requirements of the position in a timely manner.

• Minimum High School or GED;
  Preferred 4-Year/Bachelor’s Degree.
• Minimum 5 years in supervisory management or district level multi-unit operations; prior leadership experience.

• Good oral and written communication and interpersonal skills.
• Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision.
• Ability to build credibility and trusting relationships with internal and external stakeholders.
• Ability to develop and execute plans to drive results.
• Ability to use data to inform decisions.
• Ability to bring people together to solve problems.
• Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities.
• Curious with a desire for continuous learning.
• Thorough understanding and knowledge of restaurant operations.
• Sound business and financial acumen.
• Skilled at consultation and strategic coaching.
• Compliance orientation.
• Big-picture orientation.
• Innovation and creativity.

Travel Required – Must be willing to travel to consult with the portfolio of franchisees, based upon the needs of the portfolio.

Salary: $94,645 – $185,786 per year. The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location.